I did some substitutions for this coming week, and I am concerned...

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Submitted by niki99 on March 8, 2010 - 1:32am
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I think I did everything right, but I haven't received a confirmation email yet.  They said it could take up to 24hrs to get one, but I did this yesterday afternoon, and still nothing.

I guess maybe because it is the weekend there is a delay, but I am worried that since the cut-off time is noon Monday, doing it only might not work.

Should I wait and give it a chance?  Or should I call someone in the morning to make sure the request was received?

Thanks for any help.

niki

‹ Difference Between Coconut Oil And Virgin Coconut Oil Here we go, I am brand new and this maybe long, but I feel the need :) ›

if you haven't heard anything call 1-800-743-SLIM (7546)

Submitted by John McGran on March 8, 2010 - 3:49pm.

I seem to recall not hearing anything back after I did the substitution thing -- and I got the foods I asked for, no problem!

let me know if everything works out for you.

I got my substitutes with no confirm

Submitted by LakeLady91 on March 10, 2010 - 3:10pm.

Smile I received my substitutes with out any confirms, I did the computer thing on wednesday, and on my 1st delivery everything was perfect.  The packaging was done with what looked like a lot of care and consideration and both my DH and my meals were delivered with all in order.  I think D2Go really cares about making sure we are pleased, i wouldn't worry.  <"~

we're proud of our customer service!

Submitted by John McGran on March 10, 2010 - 3:48pm.

We really do go out of our way to make sure each customer gets the experience they want and deserve! Dieting is hard enough without having to stress over your diet program. Glad we could be of help to you Lake Lady! Best of luck with your plan.

substitutions worked out!

Submitted by niki99 on March 17, 2010 - 1:17am.

I never did get an email confirmation or anything, but I got my substitutions just fine.

Great Service!

niki

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