Local Ordering Instructions

Local Ordering & Pickup Instructions

Twice a week, Tuesday and Friday, we prepare your order fresh in our clean, commercial, USDA daily inspected kitchen. We then deliver the orders to our distributors. Your order will be delivered to the distributor that is most convenient for you, and will arrive just hours prior to your arrival to ensure maximum freshness.

For an additional fee, we can also deliver your meals to your home or office.  Because the food is prepared fresh, it is important that the meals are ordered in advance, thereby creating the need to have cut-off dates and times.

Ordering

After you order, we will start your meal plan as soon as possible. If you order by 12 noon, (EST) Monday, your order will begin with pick up Tuesday. If you order after that time and up until Thursday at 12 noon your order will begin with pick up Friday.

Changing, stopping and restarting your order is easy. Call us 24 hours a day, seven days a week. If it is outside our normal operating hours, you may leave a message and we'll get right back with you as soon as possible.

All orders are standing orders unless you specify otherwise. That means we will deliver your order each week until you instruct us to stop. To stop your order, please contact us by noon 12:00 Monday (EST). This deadline applies to all changes and stop to existing orders as well.

Our normal hours of operation are 9:00 am until 5:00 pm (EST) Monday through Friday, and 9:00 am until 12:00 noon on Saturday. (Tuesday and Friday we're open until 8:00 pm)
If you call outside our hours of operation, please leave a detailed message including your name, Customer number (if you have it handy), and a phone number where you can be reached.

Pick up

Go to your pickup location and tell the person on duty that you are there to pick up your Diet-to-Go meals. Since your credit card has already been billed, there is no need to make a payment at the distributor. That's it! We have completely removed you from the food preparation process. That's an important step in successful weight loss. Pick up time is on Tuesday and Friday between 5 to 8 pm (at most locations), and the meals are guaranteed to be delivered by 5pm.

Heating Instructions

Once you have received your order, and are ready to enjoy your meals, following the heating instructions on this page by selecting your meal plan and pickup (#1 or #2).