Mail Order - Ordering Instructions

Ordering

Order online by simply clicking here and following the easy-to-follow online ordering instructions. You can also order by calling 1-800-743-SLIM (7546). Our professional staff will take your order and answer any questions you may have.

Changing, stopping and restarting your order is easy. Call us 24 hours a day, seven days a week. If it is outside our normal operating hours, you may leave a message and we'll get right back with you as soon as possible.

All orders are standing orders unless you specify otherwise. That means we will ship your order each week until you instruct us to stop. To stop your order, please call us by noon 12:00 Friday (EST) to stop your order for the following week.

Our normal hours of operation are 9:00 am until 5:00 pm (EST) Monday through Friday, and 9:00 am until 12:00 noon on Saturday. (Tuesday and Friday we're open until 8:00 pm)

If you call outside our hours of operation, please leave a detailed message including your name, Customer number (if you have it handy), and a phone number where we can reach you.

Shipping

Diet-to-Go is a MEAL PLAN. Our goal is to help you achieve your goal. As a PLAN, your meals are shipped until you tell us to stop. If you only want a specific number of weeks, then please indicate your desire in the special instructions field of the order form. You may also call and / or email us to state your desire.

Your food for an entire week will be shipped on the first Monday or Tuesday after you place your order. You should receive it in 2 to 3 days after that. The process will repeat itself until your inform us to do otherwise.

The meals are packed in dry ice, and shipped in a Styrofoam cooler. If you live east of the Mississippi, your meals will be shipped from our spotless kitchen in Northern Virginia. If you live west of the Mississippi River, including Alaska and Hawaii, your meals will be shipped from our spotless kitchen in California. If you live outside of the U.S., due to certain shipping restrictions, we are not able to ship to you at this time. If you live in the Washington, DC metropolitan area, you may also pick up your meals fresh at one of our many convenient pick up locations.

Heating Instructions

Once you have received your order, and are ready to enjoy your meals, following the heating instructions on this page.