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What is the best way to heat the fresh local delivery meals?

Keep all meals refrigerated. Many breakfasts and lunches are designed to be served cold, although quite a few of the items may be heated. These include muffins, bagels, breads, pastas, and of course, the pancakes and waffles. We have found the…

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What is the best way to heat the frozen home delivery meals?

Many breakfasts and lunches are designed to be served cold, although quite a few of the items may be heated. These include muffins, bagels, breads, pastas, and of course, the pancakes and waffles. We have found the muffins stay moist if wrapped in a…

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When will I receive my meals?

If you pick up locally, you will do so each Tuesday and Friday after 5pm. All weekly orders for mail order Customers are shipped each Monday or Tuesday, and will arrive within 1-4 days depending on your location. FedEx tracking information is provided via…

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What should I do if I have too much food and I can't eat it all? Meals are stacking up.

We can easily adjust the amount of food or frequency you are receiving meals to meet your needs. Just let us know by contacting Customer Service or by visiting our Plan Update page.

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Where can I go for additional resources?

Everyone’s weight loss journey is different. Here are some resources that may be able to help you through your journey: 100 Most Inspirational Weight Loss Bloggers (2013) - Following a blog is a great way to relate to someone who is going through…

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Do you have a food return policy?

No. Unfortunately, we cannot accept returned meals for any reason because of USDA & FDA regulations. If there is a problem with your order, please call customer service for assistance: 800-743-7546 or email service@diettogo.com.

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Do you have to eat the meals in the plan in order?

No, not necessarily. However, based on feedback from other customers, we've found that eating the meals in order can help you to stay on track with your plan and weight loss goals.  

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If I make a substitution, will I need to make it again on the next rotation?

No. If you make a substitution for a particular meal, that preference will be saved for that particular meal rotation. Meals are served on a 5 week rotation. For example, if you substitute a meal for Tuesday dinner on the week 4 rotation, the next time…

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Does the nutritional information include side items, or just the main dish?

The nutritional information listed on the menu management page includes the entire meal, including any side items.

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I’m getting food faster than I can eat it. What should I do?

We can easily adjust the amount or frequency you are receiving meals to meet your needs. Just let us know by contacting Customer Service.

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