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Diet-to-Go Meals

General Questions

Keto-Carb30 Menu

Pre-Purchase Questions

Special Dietary Needs

Delivery Questions

Nutrition Questions

Do Diet-to-Go meals have any artificial sweeteners?

Does Diet-to-Go offer gluten free meals?

At this time, Diet-to-Go does not offer gluten-free meals for individuals with Celiac disease. However, if you are just trying to avoid bread and processed flour, then our Keto-Carb30 menu may work for you*. Give us a try!

* Always consult a physician before beginning a new diet plan.

Additional Resources:
View Menus
A Look at Diet-to-Go’s New Meals for 2021
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
8 Ways Diet-to-Go Ensures Food Safety
Asked & Answered: Everything You Need to Know About Diet-to-Go
Is Sodium Really Bad for Your Health?
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
10 Weight Loss Hacks That Have Nothing to Do with Diet and Exercise

How do I heat my meals?

Your meals are fully cooked and can be enjoyed cold or reheated just like your favorite restaurant leftovers. You do not need to heat side dishes like slaw, fruit cups, peanut butter, or sandwiches. Make sure your meals are defrosted before reheating. There may be some liquid released from the food once defrosted. Drain off before heating. Heat times may vary from meal to meal, but generally, breakfast meals require shorter times than lunches or dinners.

Maximize your eating experience with these heating tips

How many calories are in the Diet-to-Go Keto-Carb30 meals?

On average, the Keto-Carb30 plan contains 1,300 calories per day. Unlike our Balance meal plan, the Keto-Carb30 plan does not have a 1,200- or 1,600-calorie per day option. The meals come in one calorie level only because our Keto-Carb30 menu follows a ketogenic, Atkins-style diet that focuses on how many net carbs a person should eat each day. Our Keto-Carb30 meal plan yields an average of 30 net carbs per day.

The calories on the Keto-Carb30 plan can vary based on the meals contained in the 5 week menu rotation. You can view calorie and carb counts on meals via the online portal, myDiettogo.

Additional Resources
View Menu
Keto Diet? Diet-to-Go's Keto-Carb30 Plan is the Perfect Fit
Low-Carb Diet: 5 Ways to Do It Right
7 Beginner Steps to Take Before Starting Keto
9 Surefire Ways to Manage the Keto Flu and Power Through That First Week
Intermittent Fasting and the Keto Diet: The Perfect Match
9 Appetite-Controlling Hacks to Stay Full Longer
The 20 Best Keto Blogs for 2020
8 Ways Diet-to-Go Ensures Food Safety
9 Celebrities Who Went All-In on the Keto Diet
6 Keto and Low Carb-Friendly Snack Recipes to Stave Off that 3 P.M. Feeling
20 Keto Desserts That Will Satisfy Any Sweet Tooth
20 Quick & Easy Keto-Friendly Summer Grill Recipes
5 Refreshing Keto-Friendly Low-Carb, Low-Calorie Cocktails 




I can’t reset my password for Diet-to-Go, what should I do?

1) If you are previous customer that recently placed a new order on the website, please contact customer service so they can retrieve the correct customer ID#.

2) If you are setting up your password to login for the first time and are having trouble, make sure to click the link in your order confirmation email to set up your password.

3) If you are trying to reset your password and neither of the above 2 situations apply to you, please make sure to check your spam folder for the password reset email. If you still have trouble, please email customers service and we will help you reset the password: service@diettogo.com 

I'm on a tight budget. Will Diet-to-Go work for me?

Diet-to-Go is designed to be flexible and fit within most budgets. In fact, many of our customers end up spending less money than they are spending now, especially if they are dining or carrying out often. Unlike many other programs, with Diet-to-Go there is no long term commitment or hidden fees. You can choose the number of meals you receive per week and frequency of your orders. Our average cost per meal is under $9 when on the full plan. Considering the expense of eating out and/or grocery shopping, Diet-to-Go is quite economical.

Additional Resources
View Menu
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Portion-Controlled Meals (and why they are so much better than fast food) Explained
7 Ways to Eat Mindfully and Improve Your Relationship with Food

What is the best way to heat the fresh local delivery meals?

  • Keep all meals refrigerated.
  • Many breakfasts and lunches are designed to be served cold, although quite a few of the items may be heated. These include muffins, bagels, breads, pastas, and of course, the pancakes and waffles. We have found the muffins stay moist if wrapped in a damp paper towel while being microwaved for 10-15 seconds, or use a conventional or toaster oven.
  • Most lunches and dinners are served in microwavable/oven safe black containers.
  • The clear/hinged containers are not designed to be used in a microwave/oven.
  • When microwaving, vent black containers by lifting one corner and heat for 2-4 minutes. You may need to stir or turn container for even heating.
  • Remove bread before microwaving. Heat breads and rolls separately for 10-15 seconds as described above for the muffins, or heat in conventional or toaster oven.
  • If using a conventional or toaster oven, you may transfer food to another oven safe dish before heating. Cover with foil and heat for approximately 15 minutes at 325º F.
  • PLEASE NOTE: Microwaves and conventional ovens vary a great deal in temperature, so adjust your heating times accordingly.
Additional Resources:
Customer Resources
Diet-to-Go Fresh Local Pickup Service
Local Pick-Up
How It Works

 

Where can I find a list of distributor locations?

If you live in the Washington DC Metro area (including Northern Virginia and Suburban Maryland), Baltimore area, New Jersey or the greater Los Angeles area, you can take advantage of our Fresh Local Pickup service. We also offer home delivery to all other parts of the contiguous U.S.

Use the zip code locator on this page: http://diettogo.com/pricing to discover which options are available to you. 

Where does Diet-to-Go deliver meals?

Can I manage multiple accounts at one time on myDiettogo?

No. Each person’s plan is unique to them based on their menu selection, plan type, and meal substitutions. Each person has a distinct customer ID and password that they will need to use to login to myDiettogo.

Can you accommodate frequent schedule changes?

At Diet-to-Go, we want to make eating healthy easy, and we realize for that to happen we need to be flexible and accommodating. No breakfast? No problem! We offer many options. You control the number of meals you receive, and you can stop and restart your plan as often as you'd like... without any added charge! Customers can simply log in to their account to pause plans and restart them whenever necessary.

With Diet-to-Go, you can design a plan (and change it) to fit your needs and lifestyle.
 
Additional Resources
View Menu
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Limiting Calories by Just 300 a Day Can Lead to Big Health Benefits: Study
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset

Does Diet-to-Go provide condiments with their meals?

Yes! Diet-to-Go meals are all-inclusive, meaning you don’t have to purchase anything extra. Whether it’s light mayo or BBQ sauce for a sandwich, jam for a muffin, or light cream cheese for a bagel, everything is included so you can enjoy your meals with all the extras you come to expect.

Additional Resources
Pricing
Healthy Snack Ideas
Recipes & Kitchen Tips
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
8 Ways Diet-to-Go Ensures Food Safety

How are Diet-to-Go meals shipped?

Our meals are made fresh in our state-of-the art commercial kitchens. Those delivered to areas closest to our facilities are delivered twice a week, fresh, in insulated boxes with cold packs. Those shipped further are flash-frozen to preserve freshness, packed on dry ice and shipped in special coolers once weekly.

The amount of dry ice used in each package is determined by the climate where you live and the time of year. Some customers receive their meals thawed. Ice is simply meant to preserve the freshness of your meals during their journey. They need not be fully frozen on arrival.

To see which options are available to you, visit here

Additional Resources
How it Works
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
Portion-Controlled Meals (and why they are so much better than fast food) Explained
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality

How many daily carbs are in the Keto-Carb30 plan?

Our Keto-Carb30 plan includes meat (beef, poultry, pork), seafood, eggs, and cheese and provides an average of 30 net carbs per day. A big difference in the Diet-to-Go Keto-Carb30 plan versus other low-carb and keto plans is the increased amount of vegetables – a primary source of essential nutrients – that we include in our meals.

It is important to remember that long-term weight loss usually results from changes you can live with for a long time, not a temporary diet. Please read the nutritional information before deciding if Keto-Carb30 is the right plan for you, as it is a major lifestyle change for many. Also note that in order to lose weight on any low-carb or keto diet, you need to eliminate extra carbs and sugars from your diet including sodas, juices, breads, fruits, pasta, baked goods, etc.

Additional Resources
View Menu
Keto Diet? Diet-to-Go's Keto-Carb30 Plan is the Perfect Fit
Low-Carb Diet: 5 Ways to Do It Right
7 Beginner Steps to Take Before Starting Keto
9 Surefire Ways to Manage the Keto Flu and Power Through That First Week
Intermittent Fasting and the Keto Diet: The Perfect Match
9 Appetite-Controlling Hacks to Stay Full Longer
The 20 Best Keto Blogs for 2020
8 Ways Diet-to-Go Ensures Food Safety
9 Celebrities Who Went All-In on the Keto Diet
6 Keto and Low Carb-Friendly Snack Recipes to Stave Off that 3 P.M. Feeling
20 Keto Desserts That Will Satisfy Any Sweet Tooth
20 Quick & Easy Keto-Friendly Summer Grill Recipes
5 Refreshing Keto-Friendly Low-Carb, Low-Calorie Cocktails

I have diabetes, can Diet-to-Go work for me?

Absolutely! Diet-to-Go’s Balance-Diabetes meal plan follows the American Diabetes Association’s recommended guidelines for carbohydrates, fat, and protein, and is low in sodium and saturated fat to help your heart. Read more about the plan that is perfect for preventing and managing pre-diabetes or type 2 diabetes.

According to research, losing just 5-7% of your body weight can reduce your risk of type 2 diabetes by over 50%. Researchers from the Diabetes Prevention Program, the largest diabetes research trial in the US, found that in the group assigned to weight loss and exercise, there were 58% fewer cases of diabetes after almost three years than in the group assigned to usual care.

You can also take advantage of Diet-to-Go’s in-house registered dietitian, Rebecca Mohning, to get free personalized nutrition and weight loss advice, as well as join the Diet-to-Go Facebook community to connect you with others on the same journey, get expert advice, and share tips.

Note: Please consult your physician before undertaking any new diet plan.

Additional Resources
View Menu
The Basics: FAQs About Diet-to-Go Answered
Going Vegetarian May Be Just the Thing to Control Your Diabetes
3 Food Groups That May Help Prevent Type-2 Diabetes
The 20 Best Diabetic Blogs 2020
How Time-Restricted Eating Can Make a Big Impact on Prediabetes
7 Delectable Diabetes-Friendly Cocktails
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Asked & Answered: Everything You Need to Know About Diet-to-Go
Is Sodium Really Bad for Your Health?
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
Meet Diet-to-Go Health Coach Rebecca Mohning
6 Steps to Take Right After Learning You Have Type 2 Diabetes
New Report Insights: Diabetes and Diet-to-Go's Role
Diabetes Is On the Rise — but Diet-to-Go Can Help


What are the pickup hours for the fresh pickup locations?

For most local customers, fresh local pickup is on Tuesdays and Fridays from 5pm - closing.

Each of Diet-to-Go’s 200 pickup locations has it’s own business hours so make sure you check with your pickup location as closing hours can vary widely.

Click Here to look up the business hours for your pickup location.

 

Additional Resources
Diet-to-Go Fresh Local Pickup Service
Local Pick-Up
How It Works

What is the best way to heat the frozen home delivery meals?

  • Many breakfasts and lunches are designed to be served cold, although quite a few of the items may be heated. These include muffins, bagels, breads, pastas, and of course, the pancakes and waffles. We have found the muffins stay moist if wrapped in a damp paper towel while being microwaved for 10-15 seconds, or use a conventional or toaster oven.
  • Black containers are both microwave and oven-safe.
  • Remove the plastic vacuum-sealed wrapper before heating entree.
  • Heat for 2-3 minutes in the microwave or in a conventional oven (cover with foil) 15-25 mins at 300°. Cooking times may vary. *If frozen, adjust heating times accordingly. Heat until internal temp reaches 165° for poultry and ground beef or 155° for whole cuts of beef or pork.
  • Most lunches and dinners are served in microwavable/oven safe black containers.
  • PLEASE NOTE: Microwaves and conventional ovens vary a great deal in temperature, so adjust your heating times accordingly.

Additional Resources
Customer Resources


Do you have tasting events where I can try Diet-to-Go meals?

Yes! In our 5 local pickup areas, we do periodically have tasting events at our various locations. Keep an eye on our events page for food tastings and other events in your area.

Additional Resources
Events Calendar
Corporate Wellness Program

Do you provide tracking numbers for meal shipments?

Does Diet-to-Go use organic ingredients?

Yes, we use organic ingredients whenever possible, but we do not use them exclusively. At Diet-to-Go, we believe in taking a balanced approach to nutrition and wellness. Ultimately, we advocate for applying common-sense and adhering to the middle ground.

Additional Resources
A Look at Diet-to-Go’s New Meals for 2021
Meet Diet-to-Go Health Coach Rebecca Mohning
This is the Secret to Losing Weight
Is Sodium Really Bad for Your Health?
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
How Diet-to-Go Went from a Mom-And-Pop Shop to Successful Diet Delivery Company

I have high cholesterol, what plan is best for me?

The 1,200-calorie and 1,600-calorie Balance and Vegetarian meal plans follow the guidelines of the American Diabetes Association, American Cancer Society and the US Department of Agriculture for cholesterol, sodium and fat.

Our Balance, Vegetarian, and Balance-Diabetes meal plans have the proper balance of nutrition, ensuring that you are able to eat healthy and learn about proper portion-sizes to combat your high cholesterol.

According to the Mayo Clinic, “Carrying some extra pounds — even just a few — contributes to high cholesterol. Losing as little as 5% to 10% of your body weight can help significantly reduce cholesterol levels.”

Diet-to-Go is a calorie-controlled meal plan that can help you lose up to 2 pounds per week. Find out your calorie requirement here.

Additional Resources
View Menu
Asked & Answered: Everything You Need to Know About Diet-to-Go
Portion-Controlled Meals (and why they are so much better than fast food) Explained
Going Vegetarian May Be Just the Thing to Control Your Diabetes
3 Food Groups That May Help Prevent Type-2 Diabetes
How Time-Restricted Eating Can Make a Big Impact on Prediabetes
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Is Sodium Really Bad for Your Health?
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
Meet Diet-to-Go Health Coach Rebecca Mohning
6 Steps to Take Right After Learning You Have Type 2 Diabetes
New Report Insights: Diabetes and Diet-to-Go's Role
Diabetes Is On the Rise — but Diet-to-Go Can Help

I want to eat healthy, not lose weight. Is Diet-to-Go for me?

I’m going on vacation? How can I pause my plan?

With the online customer management system, myDiettogo, we make it easy to stop and restart your plan anytime you want. You must do so by the weekly deadline.

Change Deadlines:
Mail Order: Fridays at 12 noon (EST)
Fresh Pick-up: Mondays at 12 noon (EST)

Additional Resources

How to Overcome the Post Vacation Blues
How Taking a Break Can Motivate You to Lose More

When will I receive my meals?

If you pick up locally, you will do so each Tuesday and Friday after 5pm. All weekly orders for mail order Customers are shipped each Monday or Tuesday, and will arrive within 1-4 days depending on your location. FedEx tracking information is provided via email weekly.

How do I login to manage my plan?

Managing your plan with Diet-to-Go is easy! Simply visit the myDiettogo page and login. If you’ve never logged in before, enter your email or customer ID# and set up your password in the registration area.

If you still need help accessing your account, please call customer service: 800-743-7546 or email service@diettogo.com

Should I refrigerate my meals?

Yes! Meals should go directly into the refrigerator and have a 7 day shelf life (can be frozen if necessary). Your meals are fully cooked and can be enjoyed cold or reheated just like your favorite restaurant leftovers. You do not need to heat side dishes like slaw, fruit cups, peanut butter, or sandwiches. Make sure your meals are defrosted before reheating. There may be some liquid released from the food once defrosted. Drain off before heating. Heat times may vary from meal to meal, but generally, breakfast meals require shorter times than lunches or dinners.

Maximize your eating experience with these heating tips

Additional Resources
How it Works
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality

What is the most popular Diet-to-Go menu and meal plan?

Our most popular menu is the Balance menu. The most popular meal plan is 5 days of Breakfast, Lunch & Dinner (15 complete meals). This menu combines mouth-watering, restaurant-quality flavors with dietitian-approved, balanced portions of the foods you love. Low in sodium, it’s controlled for calories, heart healthy, and offers our largest selection. 

Additional Resources
View Menus
Pricing
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
How Diet-to-Go Went from a Mom-And-Pop Shop to Successful Diet Delivery Company
Meet Diet-to-Go Health Coach Rebecca Mohning

What is the science behind DTG? Is there a formula that is followed?

Our Balance, Balance-Diabetes and Vegetarian meals are perfectly portioned for carbohydrates, fat, and protein. Controlled for calories and low in sodium, these meal plans are ideal for weight loss and achieving your health goals! Because our meals are not ‘calorie dense’ we are able to provide larger quantities of filling, satisfying, delicious food. We have found that by using fresh and locally-sourced ingredients, we are able to serve meals that are well-balanced and nutritious as well as great-tasting and satisfying.

Please see this breakdown for our plans! 

Please note that nutrition information is based on weekly averages, not an exact number per day.

What should I do if I have too much food and I can't eat it all? Meals are stacking up.

We can easily adjust the amount of food or frequency you are receiving meals to meet your needs. Just let us know by contacting Customer Service or by visiting our Plan Update page.

Where are your fresh food pickup locations?

If you live in the Washington DC Metro area (including Northern Virginia and Suburban Maryland), Baltimore area, New Jersey or the greater Los Angeles area, you can take advantage of our Fresh Local Pickup service. We also offer home delivery to all other parts of the contiguous U.S.

Use the zip code locator on this page: http://diettogo.com/pricing to discover which options are available to you. 

Where can I find Diet-to-Go meal nutrition information?

There are many places on our website where you can find nutritional information for the Diet-to-Go meals. With the online customer portal myDiettogo, you can view your Diet-to-Go meals and nutrition information. Plus, the Diet-to-Go Facebook community connects you with others on the same journey to get expert advice and share tips. You can also follow the Diet-to-Go blog for mental health and wellness tips, recipes, success stories, studies, and much, much more.

In addition, you can view the 5 weeks of meals for each menu on our view menu page

Additional Resources
View Menu
A Look at Diet-to-Go’s New Meals for 2021
A Look at Diet-to-Go’s New Meals for 2019
Meet Diet-to-Go Health Coach Rebecca Mohning
This is the Secret to Losing Weight
Is Sodium Really Bad for Your Health?
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
How Diet-to-Go Went from a Mom-And-Pop Shop to Successful Diet Delivery Company


 

How does local pickup work?

If you happen to live in one of our local pick up areas, you can easily get your food at your gym, work, or another one of our many convenient pick up locations. You choose your pick up location at the time of your order. Then, you pick up your meals twice a week on Tuesdays and Fridays.

Is there MSG or other additives in Diet-to-Go meals?

What diet plan does Diet-to-Go recommend for men?

Calorie recommendations for men are based on your starting height and weight. We recommend using our free analysis tool to determine your daily calorie goals, and then order the appropriate plan. Because each person is unique, knowing your own daily calorie consumption is the key to meeting your weight loss goals. For additional help choosing the menu plan that’s right for you, call us at 800-743-7546 or email support@diettogo.com. We have experts standing by to help you choose the plan that’s right for you and help you add that plan into your daily routine.

Additional Resources
Free Diet Analysis
10 Weight Loss Hacks That Have Nothing to Do with Diet and Exercise
9 Daily Habits of People Who are Successful At Losing Weight
6 Reasons You Should Exercise as a Couple
4 Steps to Successfully Lose Weight With Your Partner
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
Meet Diet-to-Go Health Coach Rebecca Mohning

When will my meal shipment arrive?

For those who receive meals via our nationwide service, orders are sent out weekly on Mondays and generally arrive within 2-4 days (please check your tracking number for more details). For those located in our local delivery areas, meals are delivered fresh on Tuesday and Friday each week. To find out what's available in your area click here.

Additional Resources
How it Works
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Portion-Controlled Meals (and why they are so much better than fast food) Explained

Where can I go for additional resources?

Everyone’s weight loss journey is different. Here are some resources that may be able to help you through your journey:

100 Most Inspirational Weight Loss Bloggers (2013) - Following a blog is a great way to relate to someone who is going through the same struggles you are. In this list, you can find real people who blog about their own journey to get fit and lose weight. Read the descriptions to find one you connect with.

Sparkpeople.com - Sparkpeople provides a wide array of free weight loss tools for nutrition, fitness and dieting. They also have community forums and support groups, and allow you to track your own weight loss journey.

3fatchicks.com - 3 Fat Chicks is an online weight loss support community. The site has tons of great online-based resources, including a personal online diary, forums, blogs and articles covering fitness, diets and food.

MyFitnessPal - MyFitnessPal has both a website and app that you can use to track your calories, nutrition and fitness. Their digital food journal makes sure that you keep accurate track of everything you eat, the calories you burn and how many you can eat to achieve your weight loss goals.

Additional Resources

Healthy Resource Guide
Diet-to-Go Blog
 

Can I change my pickup location?

Yes! Simply contact customer service at service@diettogo.com or by phone: 800-743-7546. The deadline to change your pick up location is Monday at 12 noon ET.

Do you have a food return policy?

No. Unfortunately, we cannot accept returned meals for any reason because of USDA & FDA regulations. If there is a problem with your order, please call customer service for assistance: 800-743-7546 or email service@diettogo.com.

I'm going out of town. How do I skip a delivery?

Placing your plan on hold with a future restart date is easy! Simply log into your online customer account and enter the dates for the delivery you would like to skip. Be sure to follow weekly cutoff deadlines for changes, details posted in your account. You can also contact us at support@diettogo.com or 800-743-7546 for additional questions. 

Additional Resources
How it Works
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality

What diet plan does Diet-to-Go recommend for women?

Calorie recommendations for women are based on your starting height and weight. We recommend using our free analysis tool to determine your daily calorie goals, and then order the appropriate plan. Because each person is unique, knowing your own daily calorie consumption is the key to meeting your weight loss goals. For additional help choosing the menu plan that’s right for you, call us at 800-743-7546 or email support@diettogo.com. We have experts standing by to help you choose the plan that’s right for you and help you add that plan into your daily routine.

Note: We never recommend a diet for women that has less than 1,200 calories per day.

Additional Resources
Free Diet Analysis
Pricing
10 Weight Loss Hacks That Have Nothing to Do with Diet and Exercise
9 Daily Habits of People Who are Successful At Losing Weight
6 Reasons You Should Exercise as a Couple
4 Steps to Successfully Lose Weight With Your Partner
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
Meet Diet-to-Go Health Coach Rebecca Mohning


 

What meals are on the Vegetarian menu?

Our Vegetarian menu gives you a wide range of meals that cover all the proper and necessary nutrition without the same old thing. Following ovo-lacto vegetarian, we include dairy, cheese, eggs, fruit, vegetables, and grains. With meals like Stuffed Shells and Shepherd's Pie for dinner, Quinoa Salad and Black Bean and Feta Cheese Wrap for lunch, and Waffles and Cheese and Veggie Egg Bites for breakfast, we offer a wide variety to satisfy all your needs. Options to add in seafood meals are provided during menu customization.

To view the meals on the Balance Vegetarian menu, simply visit this page.

Additional Resources
View Menu
A Look at Diet-to-Go’s New Meals for 2021
Going Vegetarian May Be Just the Thing to Control Your Diabetes
Portion-Controlled Meals (and why they are so much better than fast food) Explained
The Basics: FAQs About Diet-to-Go Answered
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Asked & Answered: Everything You Need to Know About Diet-to-Go
Why Meal Delivery Services May Actually Have a Smaller Carbon Footprint Than Groceries
Meet Diet-to-Go Health Coach Rebecca Mohning
7 Ways to Improve Your Gut Health — and Your Mood
5 Ridiculously Easy Breakfast Smoothie Recipes That Will Power-Pack Your Day
The Single Most Important Factor to Adding Years to Your Life
9 Daily Habits of People Who are Successful At Losing Weight
9 Appetite-Controlling Hacks to Stay Full Longer

Are the meals delivered daily or weekly?

Do you have to eat the meals in the plan in order?

No, not necessarily. However, based on feedback from other customers, we've found that eating the meals in order can help you to stay on track with your plan and weight loss goals.
 

What if I dislike something on the menu? Can I substitute?

Customizing your menu is easy and you get to pick what you get! Simply log into your account (upon ordering- you will be prompted automatically into your account) to view all meals that we serve on our 5 week cycling menu. Click on a meal to see details and to choose another item if you’d prefer. We offer a large range of substitution meals that are not already featured on the standard menu, as well as doubling up on meals from the same menu. Customizations are unlimited and free of charge! All customizations are saved, so once you make them, you won’t have to do it again!

Additional resources
View Menu
A Look at Diet-to-Go’s New Meals for 2021
The Basics: FAQs About Diet-to-Go Answered
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Asked & Answered: Everything You Need to Know About Diet-to-Go
8 Ways Diet-to-Go Ensures Food Safety

What is the shipping cost for Diet-to-Go home delivery?

Diet-to-Go has the lowest weekly shipping cost of any meal delivery company. Weekly shipping costs are $19.98 nationwide for all plans. Find out pricing details and what's available in your area here

Additional Resources
How it Works
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality

Are Diet-to-Go meal plans heart healthy?

Can I order for multiple people?

You can order Diet-to-Go for as many people as you’d like. Because each plan is unique, simply place a separate order for each person. Each customer will have the ability to manage their plan through their customer account.

Additional resources
View Menu
5 Ways to Leverage Friendship to Make (Not Break) Your Fitness Goals
10 Weight Loss Hacks That Have Nothing to Do with Diet and Exercise
9 Daily Habits of People Who are Successful At Losing Weight
6 Reasons You Should Exercise as a Couple
4 Steps to Successfully Lose Weight With Your Partner
Beneath the Surface: 8 (Scientifically-Proven) Habits of Profoundly Happy People

Do you offer gluten free, kosher or vegan options?

At this time, Diet-to-Go does not offer kosher or vegan meal plans. Some individual meals on our plan may work for these diets, but we cannot certify which meals will adhere to your guidelines and unfortunately cannot offer customer support to customers looking to adhere to the guidelines of these specialty diets. If you have any specific questions on the nutritional content of any of our meals, please don’t hesitate to contact us directly at 800-743-7546 or email support@diettogo.com.

Additional Resources
View Menu
Asked & Answered: Everything You Need to Know About Diet-to-Go
Portion-Controlled Meals (and why they are so much better than fast food) Explained
Going Vegetarian May Be Just the Thing to Control Your Diabetes
Is Sodium Really Bad for Your Health?
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
The Single Most Important Factor to Adding Years to Your Life

If I make a substitution, will I need to make it again on the next rotation?

No. If you make a substitution for a particular meal, that preference will be saved for that particular meal rotation. Meals are served on a 5 week rotation. For example, if you substitute a meal for Tuesday dinner on the week 4 rotation, the next time week 4 comes up (roughly 1 month later), your substitution preference for that slot will be saved.

Are your meal plans safe for diabetics?

We always recommend you talk with your doctor before starting any meal plan.

Diet-to-Go’s Balance-Diabetes meal plan specifically caters to people with diabetes, and our Balance and Vegetarian plans are geared toward weight loss and are similar nutritionally. Our menus are designed to help you control blood sugar naturally.

Balance-Diabetes follows the American Diabetes Association’s recommended carbohydrate level of 45-50% of calories (on average over the 5-week plan), and limits carbs to 45g or less per meal, and less than 1400 mg of sodium per day (for 3 meals per day). We can work with you further to adjust the carbs per meal if needed.

According to research, losing just 5-7% of your body weight can reduce your risk of type 2 diabetes by over 50%. Researchers from the Diabetes Prevention Program, the largest diabetes research trial in the U.S., found that in the group assigned to weight loss and exercise, there were 58% fewer cases of diabetes after almost three years than in the group assigned to usual care.

Additional resources
View Menu
The Basics: FAQs About Diet-to-Go Answered
Going Vegetarian May Be Just the Thing to Control Your Diabetes
3 Food Groups That May Help Prevent Type-2 Diabetes
The 20 Best Diabetic Blogs 2020
How Time-Restricted Eating Can Make a Big Impact on Prediabetes
7 Delectable Diabetes-Friendly Cocktails
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Asked & Answered: Everything You Need to Know About Diet-to-Go
Is Sodium Really Bad for Your Health?
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
Meet Diet-to-Go Health Coach Rebecca Mohning
The Single Most Important Factor to Adding Years to Your Life
6 Steps to Take Right After Learning You Have Type 2 Diabetes
New Report Insights: Diabetes and Diet-to-Go's Role
Diabetes Is On the Rise — but Diet-to-Go Can Help

Can I order dinner only or another plan not on your website?

At Diet-to-Go, we strive to make healthy eating easy. If you don’t see a meal plan that works for you, please call our Customer Service line at 800-743-7546 or email support@diettogo.com, and one of our service representatives will work with you to create a plan that works best for you.

Once you’re a customer, you can also customize your plan directly on your customer account, which allows you to substitute meals, stop and restart service, and much, much more!

Additional Resources
View Menu
Local Pick-Up
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
Portion-Controlled Meals (and why they are so much better than fast food) Explained
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
8 Ways Diet-to-Go Ensures Food Safety
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
Meet Diet-to-Go Health Coach Rebecca Mohning

Does the nutritional information include side items, or just the main dish?

The nutritional information listed on the menu management page includes the entire meal, including any side items.

I need to watch my sodium intake, which plan is best for me?

All meal plans are controlled for sodium and are below the USDA recommendation of 2,300 mg per day. All amounts are average per day:

1,200 calorie Balance and Vegetarian = 1,600 mg
1,600 calorie Balance = 2,000 mg
Balance-Diabetes= 1,400 mg
Keto-Carb30= 2,100 mg

Note: Sodium levels are based on averages and can vary based on your personal meal selections and substitutions.
 
Additional Resources
View Menus
Is Sodium Really Bad for Your Health?
9 Appetite-Controlling Hacks to Stay Full Longer
This is the Secret to Losing Weight
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
8 Ways Diet-to-Go Ensures Food Safety
Limiting Calories by Just 300 a Day Can Lead to Big Health Benefits: Study
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Meet Diet-to-Go Health Coach Rebecca Mohning

I’m getting food faster than I can eat it. What should I do?

We can easily adjust the amount or frequency you are receiving meals to meet your needs. Just let us know by contacting Customer Service.

How often are meals rotated? Will I be eating the same meals every week?

At Diet-to-Go, we offer a wide variety of tasty meals. Our meals are rotated on a five-week schedule, giving you plenty of different meals to satisfy your every want. Customers can log into their accounts anytime to customize meal plans by making substitutions so that you can eat your favorite meals all the time.

Additional Resources
View Menus
A Look at Diet-to-Go’s New Meals for 2021
Portion-Controlled Meals Explained
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals

I don't eat seafood. Can I still follow your meal plan?

You sure can! Just be sure to specify "No Seafood" upon ordering, and we will customize the menu to meet your needs.

Like some fish, but not all? You can also substitute individual meals through the myDiettogo customer portal. Simply log in and follow the prompts to swap out any meals you don’t like with ones that you do. All substitutions are saved, so once you make them, you won’t have to do it again.

If you need additional help, please contact us at 1-800-743-7546 or support@diettogo.com. We’re always happy to assist!

Additional resources
View Menu 
A Look at Diet-to-Go’s New Meals for 2021
The Basics: FAQs About Diet-to-Go Answered
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Asked & Answered: Everything You Need to Know About Diet-to-Go
8 Ways Diet-to-Go Ensures Food Safety
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
Meet Diet-to-Go Health Coach Rebecca Mohning

What is the deadline for food substitutions and schedule changes?

Mail Order Customers:
If you receive your order via FedEx or UPS shipment, the deadline to stop or change your order is FRIDAY 12:00 Noon Eastern Eastern Time (ET).

Local Pickup Customers: 
If you pickup your orders from a local distributor or have them dropped off by local delivery service twice weekly, the deadline to stop or change your order for both Tuesday and Friday pickups is by MONDAY 12:00 Noon Eastern Eastern Time (ET).

How do I customize my plan before I place an order?

Immediately after you place your order, you will be automatically directed to your customer account. At that point, you will be able to customize your plan and make any substitutions you’d like prior to receiving your first order!   

Additional Resources
View Menus
A Look at Diet-to-Go’s New Meals for 2021
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
Portion-Controlled Meals Explained
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals

What about food allergies and dislikes?

Our customers love the ability to swap out meals they don’t like or ones with foods they’re allergic to via our online customer account, myDiettogo. Simply log in and follow the prompts to swap out any meals with ones that you prefer. All substitutions are saved, so once you make them, you won’t have to do it again.

If you need additional help, please contact us at 1-800-743-7546 or support@diettogo.com. We’re always happy to assist! 

Additional resources
View Menu 
A Look at Diet-to-Go’s New Meals for 2021
The Basics: FAQs About Diet-to-Go Answered
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Asked & Answered: Everything You Need to Know About Diet-to-Go
8 Ways Diet-to-Go Ensures Food Safety
How Diet-to-Go Went from a Mom-And-Pop Shop to Successful Diet Delivery Company
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
Meet Diet-to-Go Health Coach Rebecca Mohning

What should I do if I’m not losing weight on the plan?

There can be many reasons for this so we don’t want to speculate why you aren’t losing weight. First, always consult your physician before starting any diet plan. Second, try the free diet analysis tool [here]. The tool will give you a recommended number of calories per day based on your body type and goals.

Lastly, if you are on the Carb30 plan and aren’t losing weight, make sure you aren’t introducing extra carbs at all throughout the day. This includes any drinks that contain carbs. We commonly talk to customers that have included extra carbs while on the Carb30 plan, which can dramatically reduce your ability to lose weight.

Additional Resources
Weight Loss Plateaus
5 Ways We Dieters Fool Ourselves Into Failure
The 5 Diet Myths Keeping You From Losing Weight

Can I have snacks while I’m on Diet-to-Go?

Quick Links

Snack Ideas Card - Balance Plan
Snack Card - Balance-Diabetes Plan
Snack Card - Carb30 Plan

If you are on one of our Balance or Vegetarian plans, fruits and vegetables are always the best snacks. Some ideas that work well especially for those on the go are apples, bananas, grapes, strawberries, baby carrots, and celery sticks. Some Customers add other snacks (such as the "100-calorie" snack packs). Just be sure to note the extra calories and respond accordingly if your weight-loss progress stalls.

PLEASE NOTE: We recommend knowing your daily calorie goals so you can determine what snacks, if any, fit into your daily meal plan.

For those following the Carb30 plan, good snacks include string cheese, sliced or cubed cheddar cheese, eggs in most any form (hard-boiled, deviled, scrambled) and treats like sugar-free Jell-O. You should not add fruit, juice, yogurt, bread, crackers, pasta, rice or anything containing extra carbs or sugars.

Snack Recommendations

(PDF Downloads):

Snack Card - Balance Plan
Snack Card - Balance-Diabetes Plan
Snack Card - Carb30 Plan

Additional Resources:

Snack Ideas for the Workplace
Healthy Pool Snacks
Snack Tips For Road Trip Warriors

 

Does Diet-to-Go charge extra to make meal substitutions?

No. Customers can make substitutions and changes to their meal plan by accessing their account through myDiettogo. Substitutions and menu customizations are completely free and do not cost extra.

Additional Resources
View Menus
A Look at Diet-to-Go’s New Meals for 2021
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
Portion-Controlled Meals Explained
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
 

How much variety is there to the meals?

One of the best things about Diet-to-Go is the meal variety our plans offer. We have four unique menus — Balance, Balance-Diabetes, Vegetarian, and Keto-Carb30 — each on a different 5-week rotation. This offers plenty of variety and a lot of choices.

Plus, if you don’t like something, you can always swap it out via the online customer portal myDiettogo. Simply log in and follow the prompts to customize your meal plan. All changes are saved, so once you make them, you won’t have to do it again.

While our menus each offer wonderful variety, our Balance Menu offers the most! If you don’t have any dietary restrictions, we always suggest that you start with the Balance Plan to experience them all.

If you need additional help, please contact us at 1-800-743-7546 or support@diettogo.com. We’re always happy to assist! 

Additional resources
View Menu 
A Look at Diet-to-Go’s New Meals for 2021
The Basics: FAQs About Diet-to-Go Answered
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
Asked & Answered: Everything You Need to Know About Diet-to-Go
8 Ways Diet-to-Go Ensures Food Safety
How Diet-to-Go Went from a Mom-And-Pop Shop to Successful Diet Delivery Company
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
Meet Diet-to-Go Health Coach Rebecca Mohning

I just placed an order, will I be charged again automatically next week?

Diet-to-Go makes the ordering process as easy as possible. Once an order is placed, your work is done. Your order is set up as “auto-delivery,” which means you will receive meals each week, and you are billed at the time of shipment. However, you are under no contract or obligation and you may cancel your order at any time without any penalty. You can stop and restart service and manage your billing and plan through your online customer account.

Additional Resources
View Menu
Local Pick-Up
The Basics: FAQs About Diet-to-Go Answered
Asked & Answered: Everything You Need to Know About Diet-to-Go
Portion-Controlled Meals (and why they are so much better than fast food) Explained
8 Reasons People Choose Diet-to-Go to Reach Their Weight Loss Goals
3 Critical Ways Diet-to-Go Goes Above and Beyond to Ensure Quality
8 Ways Diet-to-Go Ensures Food Safety
5 Ways Diet-to-Go Helps You Develop a Healthy Mindset
Meet Diet-to-Go Health Coach Rebecca Mohning

How does Diet-to-Go compare with other diet delivery services?

How many pounds do people lose on average on Diet-to-Go?

How much sodium is in Diet-to-Go meals?

Both the Balance 1200-calorie meal plan and Vegetarian plans average 2000 mg sodium per day over the five-week plan, well below what the average American consumes daily, which is 3300 mg sodium. The Diet-to-Go meal plans are in line with the USDA recommendation of 2300 milligrams per day. Diet-to-Go offers a sensible alternative without sacrificing flavor. 

Note: Sodium levels can vary widely based on your personal meal selections and substitutions.

Additional Resources
All About Sodium
The Secret to Skinny? Slash the Sodium in Your Diet
Salt, Sodium and our Health
8 Scary Food Additives You Should Always Avoid
Sodium and Your Diet-to-Go Meals
10 Sneaky High Sodium Foods
10 Ways to Cut Your Salt Intake


 

What is the shelf life of the meals? Can they be frozen?

Diet-to-Go meals contain no preservatives and will only stay good in your refrigerator for approximately 4-5 days. Alternatively you may freeze them if needed for up to a month.

How do I request a change in my schedule or meal plan?

We have a page for that! Simply visit our Update Plan page where you can update your menu and plan details.

Is Diet-to-Go packaging recyclable?

Yes, the Diet-to-Go packaging can be recycled.

The meal trays may be placed in any recycling receptacle that accepts plastic.

The styrofoam coolers may also be recycled in select recycling facilities throughout the country.

However, if you do not live in an area that accepts styrofoam, they may have to be placed in a typical garbage bin or reused.

Some customers have gotten creative with their leftover boxes and done all kind of neat things such as make them into flower boxes, storage containers, and even a light box for photography - link to: 

Additional Resources
Tip Tuesday: Go Green (everybody’s doing it)

Do you provide any kind of rewards for referring customers to Diet-to-Go?

Yes. Send all your coworkers, friends and family to enjoy Diet-to-Go’s delicious, healthy meals. For every person who signs up and enjoys two weeks of Diet-to-Go meals, we’ll credit your account $25.

To make a referral, simply use the refer a friend form when you are logged into myDiettogo, or use our basic contact form.

Additional Resources
Using Social Media to Restore Your New Year’s Weight Loss Resolution

Does Diet-to-Go have a weight loss affiliate program?

Yes! We do have an online affiliate program. More information can be found here.

If you’ve never been involved in an affiliate program before, it’s pretty simple. If you have a website and you have visitors that you think would be interested in Diet-to-Go, we can provide banners and links that you can place on your website. If one of your visitors clicks a banner or link and then purchases a meal plan on our website, we pay you a commission.

Additional Resources
Diet-to-Go Affiliate Program

Can I print out my Diet-to-Go menu?

Yes. Visit the bottom of this page to download printable pdf versions of the various Diet-to-Go menus.

Is there a list of all the substitution meals on the website?

Yes. This information is available in a couple of different places on our website. If you are simply looking for a list of our substitution meals, try this link.

If you are a customer with access to myDiettogo, you can view available substitution meals by clicking on any meal in your plan and clicking the “substitutions” button. You can then click a substitution meal to view the picture or view the nutritional information.
 



Additional Resources
Substitution Meal List

Is it hard to cancel Diet-to-Go? Are there cancellation fees?

With Diet-to-Go stopping or pausing your plan is easy. Simply call us at 800-743-7546 during normal business hours or send an email to service@diettogo.com any time.

Unlike many other diet delivery services, there are no cancellation fees or surprises when it comes to stopping your plan. Simply tells us when you want to stop your plan and we will honor your request, no questions asked.

PLEASE NOTE: For those who pick up their fresh meals locally, the weekly deadline for plan changes or cancellation is Monday at 12 noon EST. For those using our mail order service, the weekly deadline for changes or cancellation is Friday at 12 noon EST.

Additional Resources
Compare Diet Delivery Plans - What Sets Diet-to-Go Apart?



What are your customer service hours?

Customer service hours are:
  • (All times Eastern)
  • Monday - Friday 8am-9pm
  • Saturday 9am-12 noon
  • Sunday Closed

Can I add an extra meal to my delivery?

Yes, although this option is only available to local pickup customers and by special request only. Please contact customer service for more information: 800-743-7546 or email service@diettogo.com.

Can I exclude a single meal from my delivery?

Yes, although this option is only available to local pickup customers and by special request only. Please contact customer service for more information: 800-743-7546 or email service@diettogo.com.


Does Diet-to-Go recommend a workout program?

At Diet-to-Go, we believe the most fundamental part of your weight loss should be getting your nutrition on-track. Once you have that down, we advocate for getting into a fitness routine that fits well with your lifestyle and current fitness level. Start by exercising for 20-30 minutes a day, 3 days a week. As your fitness level increases and you start to feel better, add an extra 10 minutes or an extra day. You can also visit our Pinterest boards and blog for some great beginner, intermediate and advanced fitness routines and ideas.

Additional Resources
Fitness: Why Warming Up Matters
The Early Bird or a Post-Work Fitness Routine
Exercising After a Break
Exercising Outdoors in the Cold: Yes!
Ways to Sneak in Exercise Every Day
Workout At Work - Quick 15 Minute at Your Desk
A 30-Minute Workout that Fits Your Time-Starved Schedule


Can I exclude seafood from my plan?

Yes! With Diet-to-Go’s online meal management tool myDiettogo, customers can easily customize their meal plans and make substitutions.

For global substitutions such as completely removing seafood, please call customer service so we can make that update for you: 800-743-7546 or email service@diettogo.com.

Additional Resources
Diet-to-Go: It’s All About the Food
Essential Vitamins and Minerals for Oral Care and Overall Health
8 Foods That Can Prevent Heart Disease: 7 Questions with Janet Brill
Sunscreen and Salmon: Save Your Skin
Eat Great & Lose Weight: My Top 10 Low-Fat Meals


What is Diet-to-Go’s refund policy?

We guarantee the quality of our products and their delivery in good condition. Because we produce a perishable product, we cannot accept returned food items. We will promptly credit for any food item or meal that was damaged, spoiled or impaired as a direct result of shipping or delivery. If you did not like a particular meal, we will credit you for that meal and work with you to replace it on your menu with a substitution. If you are unhappy with the service for any reason and wish to cancel, we will refund the cost of your most recent delivery or shipment including all applicable shipping and delivery costs. If you have placed an order and subsequently decide to cancel the order, you must contact us by the Order Change Deadline.

Order Change Deadlines:

Mail Order Customer: FRIDAY 12:00 Noon Eastern Time.
If you receive your order via FedEx shipment, the deadline to stop or change your order is FRIDAY 12:00 Noon Eastern Eastern Time (ET).

Local Pickup Customer: MONDAY 12:00 Noon Eastern Time.
If you pickup your orders from a local distributor or have them dropped off by local delivery service twice weekly, the deadline to stop or change your order for both Tuesday and Friday pickups is by MONDAY 12:00 Noon Eastern Eastern Time (ET). 

I’m on a lunch and dinner plan. What should I do about breakfast?

We recommend eating a healthy, balanced filling breakfast that meets your daily calorie goals. You can use our free diet analysis to determine how many calories you should eat to lose weight, and then make sure you eat a breakfast that adheres to those guidelines.

For example, if you order a 1,200 calorie lunch and dinner plan, you would consume about 900 calories from your Diet-to-Go lunches and dinners. If your daily calorie goals are 1,300 calories, then you may choose to eat a 300-calorie breakfast and a 100-calorie snack in the afternoon.

And the good news, we have tons of great ideas and ideas for you. Visit one of our many blog pages for tons of great breakfast ideas and recipes.

Additional Resources
5 Healthy Filling Breakfast Recipes
Quick, Healthy Breakfasts
Wake Up and Smell the Benefits of Breakfast
The Chef Suggests: Our Top 5 Egg Dishes
15 Ways You Can Cut Calories
 

My meals arrived cold but unfrozen. Are they safe to eat?

Yes. Meals have a refrigerator shelf-life of 7 days, and can be frozen for up to 30 days. We recommend placing meals you plan on eating that week into the refrigerator immediately. Any meals you plan on saving should be frozen and then defrosted in the refrigerator 24 hours before you plan on eating them.

If your meals are at room temperature, please contact us so we can rectify the situation or offer a solution. You can call us at 800-743-7546 or email service@diettogo.com.

Note: Predicting how much dry ice that will be needed based on the distance and weather can be difficult. Please call or email us if you have any questions or concerns about your meals.


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