Our meals are made fresh in our state of the art kitchen, flash-frozen, packed on dry ice and shipped in large styrofoam coolers. Items that do not require cooling are packaged in a box and shipped with the cooler.
The amount of dry ice used in each package is determined by the climate you live in and the time of year. Some customers receive their meals thawed. If you have a question about the amount of dry ice used or the integrity of the meals upon their arrival, please call customer service at 800-743-7546 or email us as email@example.com.