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Diet-to-Go Meals

General Questions

Customer Questions

Low-Carb Meals

Pre-Purchase Questions

Special Dietary Needs

myDiettogo Plan Management

Local Pickup Questions

Home Delivery Questions

Nutritional Questions

Do Diet-to-Go meals have any artificial sweeteners?

We do our best to limit the use of any artificial sweeteners. There are a few side items, such as yogurt and syrup, that do contain artificial sweeteners. However, because customers can substitute meals, they can easily replace meals that have side items containing artificial sweeteners with meals that don’t have them.

Additional Resources
A Common Sense Healthy Approach to Weight Loss
3 Wonderful Water Tips
Diet Sodas: The Truth May Be Hard to Swallow
Diet Soda and Weight Gain
Diet-to-Go: It’s All About the Food
Sweet News About Sugar

Does Diet-to-Go offer coupons or discounts?

Yes! You can view our current coupons on this page: http://diettogo.com/coupons

At various times throughout the year, we also provide deep discounts via exclusive email-only specials. To be included on our email list for exclusive offers, please email service@diettogo.com

Make sure to follow us on Twitter and like us on Facebook as we regularly post exclusive deals there as well.

Is Diet-to-Go compatible with any weight loss apps?

Diet-to-Go meals and their nutritional information are already loaded onto many popular apps, including MyFitnessPal and Lose It! You can add in Diet-to-Go meals in your personal foods or meals section and log them at any time to keep track of your daily calorie counts. Plus, since Diet-to-Go meals already have the perfect portion size for a healthy, satisfying meal, they make tracking your calories on your favorite weight loss app much easier!

Additional Resources
MyFitnessPal
Lose It!
Fooducate
Diet-to-Go iPhone App Review: Fooducate
iPhone App Review: Lose It!
Top 10 iPhone Fitness Workout Apps + 20 Free Bonus Apps

Do Diet-to-Go meals contain preservatives?

We do not add any preservatives to our meals.

Additional Resources
Diet-to-Go: It’s All About the Food

Does Diet-to-Go offer any discounts for other weight loss products?

At the moment no, we don’t provide any discounts for other weight loss products. We here at Diet-to-Go believe in applying a common-sense, practical approach to weight loss. That means that we don’t advocate for any quick-fix schemes, such as supplements, weight loss pills or unhealthy binge dieting. Instead, we believe that by eating wholesome meals with proper portion sizes, you can get on-track to a healthy lifestyle. Once you have your nutrition down, we also suggest adding in moderate fitness to burn calories and lose weight easier. We also advocate for many weight loss websites that support our mission, including DietBet, Challenge Loop, Sparkpeople and HealthyWage.


Additional Resources
A Common Sense Healthy Approach to Weight Loss

Does Diet-to-Go offer gluten free meals?

No, at this time Diet-to-Go does not offer gluten free meals that are safe for individuals with Celiac disease. However, many customers with gluten intolerances have found that the Diet-to-Go Low-Carb plan can work for them with only slight modifications. For more information, please contact customer service service@diettogo.com.

* Always consult a physician before beginning a new diet plan.

Additional Resources:
A Common-Sense Healthy Approach to Weight Loss
3 Great Diets for Weight Loss
Diet-to-Go: It’s All About the Food


How many calories are in the Diet-to-Go Low-Carb meals?

On average, the Low-Carb plan contains 1,300 calories per day. Unlike our low-fat and vegetarian meal plans, the low-carb plan does not have a 1,200 or 1,600 calorie per day option. Low-Carb meals come in one calorie level only because our low-carb menu follows an Atkins-style diet that focuses on how many net carbs a person should eat each day. Our low-carb meal plan yields an average of 30 net carbs per day.

The calories on the Low-Carb plan can vary based on the meals contained in the 5 week menu rotation.

Additional Resources
The Bacon Factor: Low-Carb Diet Plans for Weight Loss
Maryland woman ‘agile’ from 40 pound weight loss
Diet-to-Go: It’s All About the Food
3 Great Diets for Weight Loss


How much weight can I lose on Diet-to-Go per week?

Diet-to-Go is great for people that need to lose weight, period. It doesn’t matter how much you need to lose, Diet-to-Go can help you with your weight loss goals by providing portion controlled and balanced meals for any lifestyle.

Most customers lose 1-2 pounds on average per week. To read personal stories from people that have lost weight on Diet-to-Go, visit our Success Stories page.

Additional Resources
Maryland woman ‘agile’ from 40 pound weight loss
50 Pounds Down & Counting: A Success Story
See How Jennifer Lost 43 Pounds, Ran a 10-Mile Race
Wow! See How Super-Slimmer Steve Dropped 100 Pounds
3 Great Diets for Weight Loss

I can’t reset my password for Diet-to-Go, what should I do?

1) If you are previous customer that recently placed a new order on the website, please contact customer service so they can retrieve the correct customer ID#.

2) If you are setting up your password to login for the first time and are having trouble, make sure to click the link in your order confirmation email to set up your password.

3) If you are trying to reset your password and neither of the above 2 situations apply to you, please make sure to check your spam folder for the password reset email. If you still have trouble, please email customers service and we will help you reset the password: service@diettogo.com 

I'm on a tight budget. Will Diet-to-Go work for me?

Diet-to-Go is designed to be flexible and fit within most budgets. In fact, many of our customers end up spending less money than they are spending now, especially if they are dining out often. Unlike many other programs, with Diet-to-Go there is no long term commitment or hidden fees. You can choose the number of meals you receive per week and frequency of your orders. Our average cost per meal is under $7 when on the full plan. Considering the expense of eating out and/or grocery shopping Diet-to-Go is quite economical.

What is the best way to heat the fresh local delivery meals?

  • Keep all meals refrigerated.
  • Many breakfasts and lunches are designed to be served cold, although quite a few of the items may be heated. These include muffins, bagels, breads, pastas, and of course, the pancakes and waffles. We have found the muffins stay moist if wrapped in a damp paper towel while being microwaved for 10-15 seconds, or use a conventional or toaster oven.
  • Most lunches and dinners are served in microwavable/oven safe black containers.
  • The clear/hinged containers are not designed to be used in a microwave/oven.
  • When microwaving, vent black containers by lifting one corner and heat for 2-4 minutes. You may need to stir or turn container for even heating.
  • Remove bread before microwaving. Heat breads and rolls separately for 10-15 seconds as described above for the muffins, or heat in conventional or toaster oven.
  • If using a conventional or toaster oven, you may transfer food to another oven safe dish before heating. Cover with foil and heat for approximately 15 minutes at 325º F.
  • PLEASE NOTE: Microwaves and conventional ovens vary a great deal in temperature, so adjust your heating times accordingly.
Additional Resources:
Customer Resources
Diet-to-Go Fresh Local Pickup Service
Local Pick-Up
How It Works

 

What is the best way to heat the frozen home delivery meals?

  • Many breakfasts and lunches are designed to be served cold, although quite a few of the items may be heated. These include muffins, bagels, breads, pastas, and of course, the pancakes and waffles. We have found the muffins stay moist if wrapped in a damp paper towel while being microwaved for 10-15 seconds, or use a conventional or toaster oven.
  • Black containers are both microwave and oven-safe.
  • Remove the plastic vacuum-sealed wrapper before heating entree.
  • Heat for 2-3 minutes in the microwave or in a conventional oven (cover with foil) 15-25 mins at 300°. Cooking times may vary. *If frozen, adjust heating times accordingly. Heat until internal temp reaches 165° for poultry and ground beef or 155° for whole cuts of beef or pork.
  • Most lunches and dinners are served in microwavable/oven safe black containers.
  • PLEASE NOTE: Microwaves and conventional ovens vary a great deal in temperature, so adjust your heating times accordingly.

Additional Resources
Customer Resources


What is the science behind DTG? Is there a formula that is followed?

Our Traditional and Vegetarian Low-Fat meals are comprised of 50% carbs, 25% protein and 25% fat. The meal plans are controlled for calories, cholesterol, fat and sodium. Because our low-fat meals are not ‘calorie dense’ we are able to provide larger quantities of filling, satisfying, delicious food. We have found that by using fresh and locally-provided ingredients, we are able to serve meals that are well balanced and nutritious as well as great tasting and satisfying.

Please note that the calorie counts on the meal plans (1200 and 1600) are based on weekly averages. Our plans are designed to provide an average calorie level for the week, not an exact number per day.

What meals are on the traditional low-fat menu?

At Diet-to-Go, we strive to bring variety to our meals. The traditional low-fat menu offers a wide range of meals, with favorites like the BBQ Chicken and Blackened Turkey for dinner, the Chicken Philly sub sandwich and Waldorf Chicken Salad for lunch, and the Apple Pancakes and Greek Burrito for breakfast.

To view the meals on the low-fat menu, simply visit this page. If you are a current customer, login to myDiettogo.

Additional Resources
View Menu
3 Great Diets for Weight Loss
Diet-to-Go: It’s All About the Food
Why I Love Diet-to-Go Meal Plans
Our Customers Reveal Their Favorite Diet-to-Go Meals!
Eat Great & Lose Weight: My Top 10 Low-Fat Meals
10 Healthy Carbs You Should Be Eating
The 5 Things a Diet Must Provide to Be Successful
Don’t Fall Victim to the 10 Biggest Diet Myths


What meals are on the vegetarian menu?

Our vegetarian menu gives you a wide range of food that give you all the proper and necessary nutrition without the same old thing. With meals like Stuffed Shells and Shepherds Pie for dinner, Quinoa Salad and Grilled Veggie Burritos for lunch, and Waffles and Ratatouille Omelets for breakfast, we offer a wide variety to satisfy all your needs.

To view the meals on the low-fat menu, simply visit this page. Or, if you are a current customer, login to myDiettogo.

Additional Resources
View Menu
3 Great Diets for Weight Loss
Diet-to-Go: It’s All About the Food
Why I Love Diet-to-Go Meal Plans
5 Great Reasons to Go Vegetarian
Benefits of a Vegetarian Diet
Debunking 12 Myths About a Vegetarian Diet
Vegetarian Author Dispels 12 Crazy Myths About Food


When will I receive my meals?

If you pick up locally, you will do so each Tuesday and Friday after 5pm. All weekly orders for mail order Customers are shipped each Monday or Tuesday, and will arrive within 1-4 days depending on your location. FedEx tracking information is provided via email weekly.

Where can I find a list of distributor locations?

Visit the local pickup page, enter your zip code and search for any of our pickup locations in each area.

If you live in the Washington DC Metro area (including Northern Virginia and Suburban Maryland), Baltimore area, Greater Philadelphia (including South New Jersey), San Francisco Bay area (including East Bay) or the greater Los Angeles area, you can take advantage of our Fresh Local Pickup service.

Click Here to begin a zip code search. 

Where does Diet-to-Go ship meals?

Diet-to-Go ships anywhere FedEx delivers in the continental U.S.! Because of customs regulations and our strict freshness policies, we are unable to serve Customers in Hawaii, Alaska or Canada.

Additional Resources
Local Pick-Up
How It Works
Compare Diet Delivery Plans - What Sets Diet-to-Go Apart?


Can I manage multiple accounts at one time on myDiettogo?

No. Each person’s plan is unique to them based on their menu selection, plan type, and meal substitutions. Each person has a distinct customer ID and password that they will need to use to login to myDiettogo.

Can you accommodate frequent schedule changes?

At Diet-to-Go we want to make eating healthy easy and we realize for that to happen we need to be flexible and accommodating. No breakfast? No problem! We offer many options.You control the number of meals you receive and you can stop and restart your plan as often as you'd like... without any added charge! With Diet-to-Go you can design a plan (and change it) to fit your needs and lifestyle.

 

Does Diet-to-Go provide condiments with their meals?

Yes! Diet-to-Go meals are all-inclusive, meaning you don’t have to purchase anything extra. Whether it’s light mayo or BBQ sauce for a sandwich, jam for a muffin, or light cream cheese for a bagel, everything is included so you can enjoy your meals with all of the extras you come to expect.

Does Diet-to-Go use organic ingredients?

Yes, we use organic ingredients whenever possible, but we do not use them exclusively. At Diet-to-Go, we believe in taking a balanced approach to nutrition and wellness. Ultimately, we advocate for applying common-sense and adhering to the middle ground.

Additional Resources
A Common Sense Healthy Approach to Weight Loss
Diet-to-Go: It’s All About the Food
Is Your Health Food Really Healthy?
True Lies: 8 Label Claims that Trick Us into Buying Unhealthy Foods
Nutrition Diva: Are Organic Veggies Healthier


How are Diet-to-Go meals shipped?

Our meals are made fresh in our state of the art kitchen, flash-frozen, packed on dry ice and shipped in large styrofoam coolers. Items that do not require cooling are packaged in a box and shipped with the cooler.

The amount of dry ice used in each package is determined by the climate you live in and the time of year. Some customers receive their meals thawed. If you have a question about the amount of dry ice used or the integrity of the meals upon their arrival, please call customer service at 800-743-7546 or email us as service@diettogo.com.

Additional Resources
How It Works

How many daily carbs are in the Low-Carb plan?

Our Low-Carb plan is similar to most "Atkins-style" low-carb plans. This means it includes meat (beef, poultry, pork), seafood, eggs and cheese and provides an average of 30 net carbs per day. A big difference in the Diet-to-Go Low-Carb plan versus other low-carb plans is the increased amount of vegetables – a primary source of essential nutrients – that we include in our meals.

It is important to remember that long-term weight loss usually results from changes you can live with for a long time, not a temporary diet. Please read the nutritional information before deciding if Low-Carb is the right plan for you, as it is a major lifestyle change for many. Also note that in order to lose weight on any low-carb diet, you need to eliminate extra carbs and sugars from your diet including sodas, juices, breads, fruits, pasta, baked goods etc.
 

I have diabetes, can Diet-to-Go work for me?

Yes. The 1200-calorie Traditional Low-Fat meal plan follows the American Diabetes Association, American Cancer Society and US Department of Agriculture’s guidelines for cholesterol, sodium and fat.

The 1600-calorie Traditional Low-Fat meal plan follows the American Diabetes Association recommended carbohydrate level of 45-50% of calories on average over the 5 week plan. We can work with you further to adjust the carbs per meal if needed.

According to research, losing just 5-7% of your body weight can reduce your risk of type 2 diabetes by over 50%. Researchers from the Diabetes Prevention Program, the largest diabetes research trial in the US, found that in the group assigned to weight loss and exercise, there were 58% fewer cases of diabetes after almost three years than in the group assigned to usual care.

You can also take advantage of Diet-to-Go’s new Wellness Trackers to track your food, exercise and weight, and use Diet-to-Go’s online forums to connect you with others on the same journey, get expert advice and share tips.

Note: Please consult your physician before undertaking any new diet plan.
 

Additional Resources
Meal Plans for Diabetics
3 Great Diets for Weight Loss
Diet-to-Go: It’s All About the Food
Eating Carbs is an Art: Diabetics Need to Master the 5 Principles
Another Tool in Your Fight Against Diabetes: Magnesium
Eat to Beat Diabetes… and Start with Yummy Brownies!
Your Fill of Phil: 5 Tips for Dining Out with Diabetes
Everyday with Diabetes: Snacks That’ll Keep You on Track
The 5 Rules I Use to Live with Diabetes
7 Ways to Manage Your Diabetic Waistline During the Holidays
Fighting Diabetes with Whole Fitness: The 5-Prong Approach
Best Way to Beat Diabetes: A Healthy Diet


What are the pickup hours for the fresh pickup locations?

For most local customers, fresh local pickup is on Tuesdays and Fridays from 5pm - closing.

Each of Diet-to-Go’s 200 pickup locations has it’s own business hours so make sure you check with your pickup location as closing hours can vary widely.

Click Here to look up the business hours for your pickup location.

 

Additional Resources
Diet-to-Go Fresh Local Pickup Service
Local Pick-Up
How It Works

What if I dislike something on the menu? Can I substitute?

We have a wonderful Substitution Menu of items that are always available to use as replacement meals. Simply use the Substitution Form to let us know what you didn’t like, and request a substitution.

For Customers on the Low-Carb menu, you can substitute by choosing another meal available at the same time to double up on. All substitutions are maintained, so once you make them, you won’t have to do it again.

What should I do if I have too much food and I can't eat it all? Meals are stacking up.

We can easily adjust the amount of food or frequency you are receiving meals to meet your needs. Just let us know by contacting Customer Service or by visiting our Plan Update page.

Where can I go for additional resources?

Everyone’s weight loss journey is different. Here are some resources that may be able to help you through your journey:

100 Most Inspirational Weight Loss Bloggers (2013) - Following a blog is a great way to relate to someone who is going through the same struggles you are. In this list, you can find real people who blog about their own journey to get fit and lose weight. Read the descriptions to find one you connect with.

Sparkpeople.com - Sparkpeople provides a wide array of free weight loss tools for nutrition, fitness and dieting. They also have community forums and support groups, and allow you to track your own weight loss journey.

3fatchicks.com - 3 Fat Chicks is an online weight loss support community. The site has tons of great online-based resources, including a personal online diary, forums, blogs and articles covering fitness, diets and food.

MyFitnessPal - MyFitnessPal has both a website and app that you can use to track your calories, nutrition and fitness. Their digital food journal makes sure that you keep accurate track of everything you eat, the calories you burn and how many you can eat to achieve your weight loss goals.

Additional Resources

Healthy Resource Guide
Diet-to-Go Blog
 

Are Diet-to-Go meal plans heart healthy?

We use fresh, natural ingredients and include heart-healthy items in our meals such as fish, whole-grain pastas and low-fat Greek yogurt.
Both the 1200-calorie and 1600-calorie Traditional Low-Fat meal plan follows the American Diabetes Association, American Cancer Society and US Department of Agriculture’s guidelines for cholesterol, sodium and fat.
 

Do you have a food return policy?

No. Unfortunately, we cannot accept returned meals for any reason because of USDA & FDA regulations. If there is a problem with your order, please call customer service for assistance: 800-743-7546 or email service@diettogo.com.

Do you have tasting events where I can try Diet-to-Go meals?

Yes! In our 5 local pickup areas, we do periodically have tasting events at our various locations. Keep an eye on our events page for food tastings and other events in your area.

Additional Resources
Events Calendar
Corporate Wellness Program

Do you have to eat the meals in the plan in order?

No, not necessarily. However, based on feedback from other customers, we've found that eating the meals in order can help you to stay on track with your plan and weight loss goals.
 

Do you provide FedEx tracking numbers for meal shipments?

Yes. Each week, when your meals are shipped, we will send you a shipping confirmation email that contains a shipping tracking number.

I have high cholesterol, what plan is best for me?

Both the 1200-calorie and 1600-calorie Traditional Low-Fat meal plan follows the American Diabetes Association, American Cancer Society and US Department of Agriculture’s guidelines for cholesterol, sodium and fat.

Both our Traditional Low-Fat and Vegetarian Low-Fat meal plans have the proper balance of nutrition, ensuring that you are able to eat healthy and learn about proper portion-sizes to combat your high cholesterol.

According to the Mayo Clinic, “Carrying some extra pounds — even just a few — contributes to high cholesterol. Losing as little as 5 to 10 percent of your body weight can help significantly reduce cholesterol levels.”

Diet-to-Go is a calorie-controlled meal plan that can help you lose up to 2 pounds per week. Find out your calorie requirement here.


Additional Resources
3 Great Diets for Weight Loss
5 Foods to Fight High Cholesterol
4 Foods to Lower Cholesterol
Diet-to-Go: It’s All About the Food
Lower Your Risk of Heart Attack, Add Years to Your Life
5 Ways to Lower Your Risk of Heart Attack
Eating Smarter for a Healthier Heart: 7 Questions with Robert Leighton
Heart Disease: The Bad News, the Good News


I want to eat healthy, not lose weight. Is Diet-to-Go for me?

Absolutely! Our meal plans follow the guidelines of several of the national health associations as well as the USDA. Many people rely on our great-tasting, perfectly portioned meals as a convenient way to eat healthy without having to do meal planning, food shopping or cooking. That’s why our new slogan is ‘Healthy Eating Made Easy.’ Diet-to-Go is a great way to maintain your health!

I’m going on vacation? How can I pause my plan?

With the online customer management system, myDiettogo, we make it easy to stop and restart your plan anytime you want. You must do so by the weekly deadline.

Change Deadlines:
Mail Order: Fridays at 12 noon (EST)
Fresh Pick-up: Mondays at 12 noon (EST)

Additional Resources

How to Overcome the Post Vacation Blues
How Taking a Break Can Motivate You to Lose More

What meals are on the low-carb menu?

Our low-carb menu offers a wide selection of Atkins-style meals. Breakfast include items like our delicious Western Omelet and Spinach Quiche; lunches feature meals like Chicken Fontina and Veal Parmesan; and dinners satisfy you with things like Prime Rib and Chicken Italiano.

To view the meals on the low-carb menu, simply visit this page. If you are a current customer, login to myDiettogo.

Additional Resources
View Menu
The Bacon Factor: Low-Carb Diet Plans for Weight Loss
Diet-to-Go: It’s All About the Food
Why I Love Diet-to-Go Meal Plans
Our Customers Reveal Their Favorite Diet-to-Go Meals!
The 5 Things a Diet Must Provide to Be Successful
10 Great Low-Carb Snacks


Are your meal plans safe for diabetics?

We always recommend you talk with your doctor before starting this or any meal plan. However, the1200-calorie Traditional Low-Fat meal plan follows the American Diabetes Association, American Cancer Society and US Department of Agriculture’s guidelines for cholesterol, sodium and fat.

The 1600-calorie Traditional Low-Fat meal plan follows the American Diabetes Association recommended carbohydrate level of 45-50% of calories (on average over the 5 week plan). We can work with you further to adjust the carbs per meal if needed.

According to research, losing just 5-7% of your body weight can reduce your risk of type 2 diabetes by over 50%. Researchers from the Diabetes Prevention Program, the largest diabetes research trial in the US, found that in the group assigned to weight loss and exercise, there were 58% fewer cases of diabetes after almost three years than in the group assigned to usual care.
 

Can I refrigerate my home delivery meals?

Yes. Meals have a refrigerator shelf-life of 7 days. After that, any meals should be placed in the freezer, and can be frozen for up to 30 days. 

Do Diet-to-Go meals have an expiration date?

Diet-to-Go meals have a refrigerator shelf-life of 7 days. Any meals you haven’t eaten should then be placed in the freezer. Meals can be frozen up to 30 days. After that, any uneaten meals should be discarded.

What is the most popular Diet-to-Go menu and meal plan?

Does Diet-to-Go have an Atkins plan?

Our low-carb menu is based on the Atkins diet and provides a full variety of foods for an average of 30 net carbs per day. They are perfect for anyone following the Atkins plan who wants more variety and taste.

Additional Resources
View Menu
The Bacon Factor: Low-Carb Diet Plans for Weight Loss
Diet-to-Go: It’s All About the Food
10 Great Low-Carb Snacks
10 Reasons Food Delivery is the Ideal Diet!


Does the vegetarian meal plan include dairy and egg products?

Our Vegetarian low-fat meal plan is "ovo-lacto" which means some of the meals do contain dairy and egg products.

If I make a substitution, will I need to make it again on the next rotation?

No. If you make a substitution for a particular meal, that preference will be saved for that particular meal rotation. Meals are served on a 5 week rotation. For example, if you substitute a meal for Tuesday dinner on the week 4 rotation, the next time week 4 comes up (roughly 1 month later), your substitution preference for that slot will be saved.

What diet plan does Diet-to-Go recommend for men?

Calorie recommendations for women are based off of your starting height and weight. We recommend using our free analysis tool to determine your daily calorie goals, and then order the appropriate plan. Because each person is unique, knowing your own daily calorie consumption is the key to meeting your weight loss goals. For additional help choosing the menu plan that’s right for you, call us at 800-743-7546 or email service@diettogo.com. We have experts standing by to help you choose the plan that’s right for you and help you add that plan into your daily routine.

Additional Resources
Free Diet Analysis
Dr. Abby says Women Crave Food Differently than Men
3 Great Diets for Weight Loss
Diet-to-Go: It’s All About the Food

When will my meal shipment arrive?

We ship meals on Mondays & Tuesdays and shipments generally arrive on Wednesday or Thursday.  If you have shipping instructions or would like a better estimate of when your meals will arrive, please contact customer service.  

Where are your fresh food pickup locations?

Diet-to-Go is proud to maintain over 200 active pickup locations spread throughout the Washington DC Metro area (including Northern Virginia and Suburban Maryland), Baltimore area, Greater Philadelphia (including South New Jersey) and the San Francisco Bay area (including East Bay). We also ship our fresh-frozen meals to all other parts of the Continental U.S.

I don't eat seafood. Can I still follow your meal plan?

You sure can! Just be sure to specify "No Seafood" upon ordering and we will customize the menu to meet your needs.

I'm going out of town. How do I skip a delivery?

Placing your plan on hold with a future restart date is easy! Simply visit our Stop/Re-start page and enter the dates for the delivery you would like to skip

What are the shipping/local pickup fees?

Diet-to-Go has the lowest shipping fees in the industry. We will ship anywhere in the continental United States for $18.95 per week. If you live in one of our local delivery areas you can pickup your meals for only $5 per week.

What diet plan does Diet-to-Go recommend for women?

Calorie recommendations for women are based off of your starting height and weight. We recommend using our free analysis tool to determine your daily calorie goals, and then order the appropriate plan. Because each person is unique, knowing your own daily calorie consumption is the key to meeting your weight loss goals. For additional help choosing the menu plan that’s right for you, call us at 800-743-7546 or email service@diettogo.com. We have experts standing by to help you choose the plan that’s right for you and help you add that plan into your daily routine.

Note: We never recommend a diet for women that has less than 1,200 calories per day.

Additional Resources
Free Diet Analysis
Dr. Abby says Women Crave Food Differently than Men
7 Shopping Tips for the Busy Woman
Women’s Health: Checklist of Important Screening Tests, Checkups
3 Great Diets for Weight Loss
Diet-to-Go: It’s All About the Food


 

Are the meals delivered daily or weekly?

For home delivery customers, meals are packaged and shipped once per week.  Local pickup customers pick up meals twice per week on Tuesdays and Fridays.

Can I order Diet-to-Go for more than one person at a time?

No. Because each person’s menu must be unique to fit his or her nutrition and calorie requirements, you must place a separate order for each person.

What about food allergies and dislikes?

We will substitute wherever possible to satisfy your dietary needs.

Can I order for multiple people?

You can order Diet-to-Go for as many people as you’d like. Because each plan is unique, a separate order must be placed for each person.

Do you offer gluten free, kosher or vegan options?

At this time, no, Diet-to-Go does not offer gluten free, kosher or vegan meal plans. Some individual meals on our plan may work for these diets, but we cannot certify which meals will adhere to your guidelines and unfortunately cannot offer customer support to customers looking to adhere to the guidelines of these specialty diets.  If you have any specific questions on the nutritional content of any of our meals, please don’t hesitate to email us at service@diettogo.com.

Does the nutritional information include side items, or just the main dish?

The nutritional information listed on the menu management page includes the entire meal, including any side items.

What does Diet-to-Go cost per day?

The cost of Diet-to-Go meals varies based on the menu and plan you choose.

Low-Fat & Vegetarian plans range between: $18-$24
Low-Carb plans range between: $21-$26

Additional Resources
Compare Us
Compare Diet Delivery Plans - What Sets Diet-to-Go Apart?

Can I order dinner only or another plan not on your website?

At Diet-to-Go we strive to make healthy eating easy. If you don’t see a meal plan that works for you, please call our Customer Service line at 800-743-7546, Option #2, and one of our service representatives will work with you to create a plan that works best for you.

How much variety is there to the meals?

One of the best things about Diet-to-Go is the meal variety our plans offer. We have three unique menus each on a different 5-week rotation. This offers plenty of variety and a lot of choices.

I’m getting food faster than I can eat it. What should I do?

We can easily adjust the amount or frequency you are receiving meals to meet your needs. Just let us know by contacting Customer Service.

What is the shipping cost for Diet-to-Go home delivery?

Diet-to-Go has the lowest weekly shipping cost of any diet delivery company. Weekly shipping costs are $18.95 for all mail order plans.

Additional Resources
Compare Us
Compare Diet Delivery Plans - What Sets Diet-to-Go Apart?

Do I need to purchase extra items at the grocery store?

No. Unlike other diet delivery plans Diet-to-Go is all-inclusive. Our meals come with all the sides and condiments needed. You just need to heat, eat and enjoy.

I need to watch my sodium intake, which plan is best for me?

The two best diets for people that need to watch their sodium intake are the 1200-calorie Traditional Low-Fat meal plan and the 1200-calorie Vegetarian Low-Fat meal plan, which average about 2000 mg sodium daily, below the USDA recommendation of 2300 mg.

1200 calorie Traditional Low-Fat = 1903 mg sodium 
1200 calorie Vegetarian Low-Fat = 2088 mg sodium
1600 calorie Traditional Low-Fat = 2235 mg sodium

Note: Sodium levels can vary widely based on your personal meal selections and substitutions.

Additional Resources
All About Sodium
The Secret to Skinny? Slash the Sodium in Your Diet
Salt, Sodium and our Health
8 Scary Food Additives You Should Always Avoid
Sodium and Your Diet-to-Go Meals
10 Sneaky High Sodium Foods
10 Ways to Cut Your Salt Intake
Diet-to-Go: It’s All About the Food

 

What is the deadline for food substitutions and schedule changes?

Mail Order Customers:
If you receive your order via FedEx or UPS shipment, the deadline to stop or change your order is FRIDAY 12:00 Noon Eastern Eastern Time (ET).

Local Pickup Customers: 
If you pickup your orders from a local distributor or have them dropped off by local delivery service twice weekly, the deadline to stop or change your order for both Tuesday and Friday pickups is by MONDAY 12:00 Noon Eastern Eastern Time (ET).

Do you bill weekly?

Yes. To keep it as simple as possible for you, we bill weekly with every shipment.

How often are meals rotated? Will I be eating the same meals every week?

At Diet-to-Go, we offer a wide variety of tasty meals. Our meals are rotated on a five-week schedule, giving you plenty of different meals to satisfy your every want. You can also customize your meal plan by making substitutions so that you can eat your favorite meals all the time.


What should I do if I’m not losing weight on the plan?

There can be many reasons for this so we don’t want to speculate why you aren’t losing weight. First, always consult your physician before starting any diet plan. Second, try the free diet analysis tool [here]. The tool will give you a recommended number of calories per day based on your body type and goals.

Lastly, if you are on the Low-Carb plan and aren’t losing weight, make sure you aren’t introducing extra carbs at all throughout the day. This includes any drinks that contain carbs. We commonly talk to customers that have included extra carbs while on the Low-Carb plan, which can dramatically reduce your ability to lose weight.

Additional Resources
Weight Loss Plateaus
5 Ways We Dieters Fool Ourselves Into Failure
The 5 Diet Myths Keeping You From Losing Weight

Where can I find Diet-to-Go meal nutrition information?

There are many places on our website where you can find nutritional information for the Diet-to-Go meals. With our new website, you can view your Diet-to-Go meals and nutrition information in your Meal Tracker. You can also take advantage of Diet-to-Go’s other health trackers to track your exercise, measurements and weight, and use Diet-to-Go’s online forums to connect you with others on the same journey, get expert advice and share tips. 

In addition, you can view the 5 weeks of meals for each menu on our view menu page, or if you are a current or past customer, you can login to myDiettogo and view a full menu that is customized based on your plan.

You may view what you're currently eating, what you ate the previous week, and view up to 3 weeks into the future. Simply click on a meal to view the nutritional information.

The myDiettogo tool will also allow you to view nutritional information for substitution meals. For specific questions about individual meals, please contact customer service



Additional Resources

Healthy Eating: Cooking at Home vs. Eating Out
Diet-to-Go: It’s All About the Food
Salt, Sodium & Our Health
3 Great Diets for Weight Loss

 

Can I have snacks while I’m on Diet-to-Go?

If you're on one of our Low-Fat plans, fruits and vegetables are always the best snacks. Some ideas that work well especially for those on the go are apples, bananas, grapes, strawberries, baby carrots, and celery sticks. Some Customers add other snacks (such as the "100-calorie" snack packs). Just be sure to note the extra calories and respond accordingly if your weight-loss progress stalls.

PLEASE NOTE: We recommend knowing your daily calorie goals so you can determine what snacks, if any, would fit into your daily meal plan.

For those following the Low-Carb plan, good snacks include string cheese, sliced or cubed cheddar cheese, eggs in most any form (hard-boiled, deviled, scrambled) and treats like sugar-free Jell-O. You should not add fruit, juice, yogurt, bread, crackers, pasta, rice or anything containing extra carbs or sugars.

 
Snack Recommendations (PDF Downloads):

Additional Resources:
5 Healthy Snacks to Push Past Afternoon Cravings
Quick and Healthy Snack Ideas for the Workplace
Every Day with Diabetes: Snacks That’ll Keep You on Track
Healthy Pool Snacks
Snack Tips For Road Trip Warriors
Sample Mr. Bad Food’s 10 Favorite Snacks...They’re Healthy!
Snack Happy: 7 Tasty Treats Under 50 Calories
10 Great Low-Carb Snacks
Are Snacks Part of a Healthful Diet?

How do I customize my plan before I place an order?

With Diet-to-Go, you have a choice of over 20 different meal plans with 3 distinct menus. Because of the complexities of global and individual substitutions, you aren’t able to make customizations until after your order is placed.

Immediately after you place your order, you will receive an order confirmation with instructions on how to login to myDiettogo. At that point, you will be able to customize your plan and make any substitutions as necessary.


How does local pickup work?

If you happen to live in one of our local pick up areas, you can easily get your food at your gym, work, or another one of our many convenient pick up locations. You choose your pick up location at the time of your order. Then, you pick up your meals twice a week on Tuesdays and Fridays.

How long do Diet-to-Go meals last in the refrigerator?

Diet-to-Go makes fresh meals with no additives or preservatives. Generally, our fresh local pickup meals and our frozen national delivery meals can be kept safely in the refrigerator for up to 6 days.

For fresh local pickup customers, this generally isn’t an issue because customers receive meals fresh twice per week. Mail order meals arrive frozen or thawed. If they will be used in the next 7 days, they can be placed directly into and kept in the refrigerator. If they will not be used within 7 days, we recommend freezing them. They can be kept in the freezer up to 30 days.

Additional Resources

Diet-to-Go Fresh Local Pickup Service

Does Diet-to-Go charge extra to make meal substitutions?

No. Customers can make substitutions and changes to their meal plan by accessing their account through myDiettogo. Substitutions and menu customizations are completely free and do not cost extra.

Does Diet-to-Go provide recipes for its meals?

We could tell you but then we’d have to kill you… In all seriousness, yes we do publish recipes occasionally but we don’t typically provide recipes on request.

However, because one of our biggest missions is to make eating better a lifestyle change, we provide a lot of recipes on our blog and our Pinterest page that align with our common-sense healthy eating mission.

As you can imagine, creating meals for 3 distinct menus for our 5-week rotation is no easy task. With over 250 meals and counting on our various plans, we are constantly testing, refining and crafting new delicious meals.

If you have any questions about any of our meals or have a recipe you’d like to see on our menu, please let us know! Call 1-800-743-7546 or email service@diettogo.com.


Additional Resources
Diet-to-Go Blog: Recipe Category
4 Avocado Recipes for Every Meal
5 Healthy, Filling Breakfast Recipes
5 Heart Healthy Desserts
Quick, Healthy Breakfasts
Diet-to-Go Recipes: The Veggie Goat Cheese & Watercress Sandwich
Diet-to-Go Recipes: Roasted Salmon with Tomato, Onion & Herbs
Master Chef’s Recipe for Turkey Stew Osso Bocu Over Brown Rice
Dessert Anyone? Master Chef Shares His Favorite Dessert Recipes

How much sodium is in Diet-to-Go meals?

Both the Traditional Low-Fat and Vegetarian Low-Fat 1200-calorie meal plans average 2000 mg sodium per day over the five-week plan, well below what the average American consumes daily, which is 3300 mg sodium. The Diet-to-Go meal plans are in line with the USDA recommendation of 2300 milligrams per day. Diet-to-Go offers a sensible alternative without sacrificing flavor. 

Note: Sodium levels can vary widely based on your personal meal selections and substitutions.

Additional Resources
All About Sodium
The Secret to Skinny? Slash the Sodium in Your Diet
Salt, Sodium and our Health
8 Scary Food Additives You Should Always Avoid
Sodium and Your Diet-to-Go Meals
10 Sneaky High Sodium Foods
10 Ways to Cut Your Salt Intake


 

I just placed an order, will I be charged again automatically next week?

Diet-to-Go makes the whole ordering process as easy as possible. Once an order is placed, your work is done. Your order is set up as “auto-delivery” which means you will receive meals each week, without fail, and you are billed at the time of shipment. However, you are under no contract or obligation and you can cancel your order at any time without any penalty.

What is the shelf life of the meals? Can they be frozen?

Diet-to-Go meals contain no preservatives and will only stay good in your refrigerator for approximately 4-5 days. Alternatively you may freeze them if needed for up to a month.

How do I request a change in my schedule or meal plan?

We have a page for that! Simply visit our Update Plan page where you can update your menu and plan details.

How does Diet-to-Go compare with other diet delivery services?

Diet-to-Go is the best diet delivery service available… Duh. But I guess we’re a bit biased. In our attempt to create a more objective comparison, we’ve created the chart below that compares Diet-to-Go with some of the most popular diet meal delivery services.



Additional Resources
Compare Us
Compare Diet Delivery Plans - What Sets Diet-to-Go Apart?
Healthy Eating: Cooking at Home vs. Eating Out
3 Great Diets for Weight Loss

How many pounds do people lose on average on Diet-to-Go?

Most people lose 1-3 pounds per week. However, weight loss is based on your height and weight. You can calculate how many calories you need to eat to lose weight effectively with our weight loss calculator and free diet analysis

Additional Resources
Success Stories
Free Diet Analysis
Maryland woman ‘agile’ from 40 pound weight loss
50 Pounds Down and Counting: A Success Story
See How Jennifer Lost 43 lbs, Ran a 10-Mile Race!
For Lori, Best Part of Losing 36 lbs: No More Elastic Waistbands!
Wow! See How Super-Slimmer Steve Dropped 100 lbs!

Is there MSG or other additives in Diet-to-Go meals?

No. Diet-to-Go does not use MSG or other harmful preservatives or additives in it’s meals.

Additional Resources
Diet-to-Go: It’s All About the Food

Can I change my pickup location?

Yes! Simply contact customer service at service@diettogo.com or by phone: 800-743-7546. The deadline to change your pick up location is Monday at 12 noon ET.

Is Diet-to-Go packaging recyclable?

Yes, the Diet-to-Go packaging can be recycled.

The meal trays may be placed in any recycling receptacle that accepts plastic.

The styrofoam coolers may also be recycled in select recycling facilities throughout the country.

However, if you do not live in an area that accepts styrofoam, they may have to be placed in a typical garbage bin or reused.

Some customers have gotten creative with their leftover boxes and done all kind of neat things such as make them into flower boxes, storage containers, and even a light box for photography - link to: 

Additional Resources
Tip Tuesday: Go Green (everybody’s doing it)

How can I get my company's corporate wellness program involved with Diet-to-Go?

Our corporate wellness program gives employers the opportunity to provide healthy, delicious, portion-controlled meals to help employees and their families eat right. Simply fill out the form below or call us at 800-704-7751. We’ll come to your office and provide samples of our meals.

Additional Resources
Corporate Wellness

Do you provide any kind of rewards for referring customers to Diet-to-Go?

Yes. Send all your coworkers, friends and family to enjoy Diet-to-Go’s delicious, healthy meals. For every person who signs up and enjoys two weeks of Diet-to-Go meals, we’ll credit your account $25.

To make a referral, simply use the refer a friend form when you are logged into myDiettogo, or use our basic contact form.

Additional Resources
Using Social Media to Restore Your New Year’s Weight Loss Resolution

Does Diet-to-Go have a weight loss affiliate program?

Yes! We do have an online based affiliate program. Click Here for more information.

If you’ve never been involved in an affiliate program before, it’s pretty simple. If you have a website and you have visitors that you think would be interested in Diet-to-Go, we can provide banners and links that you can place on your website. If one of your visitors clicks a banner or link and then purchases a meal plan on our website, we pay you a commission.

Additional Resources
Diet-to-Go Affiliate Program
Diet-to-Go Ambassador Program 

Does Diet-to-Go have an ambassador program?

Yes. At Diet-to-Go, we are always looking for like-minded people who are influential leaders when it comes to healthy living in the online community. Our brand ambassador program seeks to partner with these individuals or groups to bring a message of common-sense healthy living to as many people as possible. Please visit our ambassador page for more information and to fill out an application.

Additional Resources
Ambassador Program


 

Can I print out my Diet-to-Go menu?

Yes. Visit the bottom of this page to download printable pdf versions of the various Diet-to-Go menus.

Is there a list of all the substitution meals on the website?

Yes. This information is available in a couple of different places on our website. If you are simply looking for a list of our substitution meals, try this link.

If you are a customer with access to myDiettogo, you can view available substitution meals by clicking on any meal in your plan and clicking the “substitutions” button. You can then click a substitution meal to view the picture or view the nutritional information.
 



Additional Resources
Substitution Meal List

Is it hard to cancel Diet-to-Go? Are there cancellation fees?

With Diet-to-Go stopping or pausing your plan is easy. Simply call us at 800-743-7546 during normal business hours or send an email to service@diettogo.com any time.

Unlike many other diet delivery services, there are no cancellation fees or surprises when it comes to stopping your plan. Simply tells us when you want to stop your plan and we will honor your request, no questions asked.

PLEASE NOTE: For those who pick up their fresh meals locally, the weekly deadline for plan changes or cancellation is Monday at 12 noon EST. For those using our mail order service, the weekly deadline for changes or cancellation is Friday at 12 noon EST.

Additional Resources
Compare Diet Delivery Plans - What Sets Diet-to-Go Apart?



What are your customer service hours?

Customer service hours are:
  • (All times Eastern)
  • Monday - Friday 8am-9pm
  • Saturday 9am-12 noon
  • Sunday Closed

Can I add an extra meal to my delivery?

Yes, although this option is only available to local pickup customers and by special request only. Please contact customer service for more information: 800-743-7546 or email service@diettogo.com.

Can I exclude a single meal from my delivery?

Yes, although this option is only available to local pickup customers and by special request only. Please contact customer service for more information: 800-743-7546 or email service@diettogo.com.


How do I login to manage my plan?

Managing your plan with Diet-to-Go is easy! Simply visit the myDiettogo page and login. If you’ve never logged in before, enter your email or customer ID# and set up your password in the registration area.

If you still need help accessing your account, please call customer service: 800-743-7546 or email service@diettogo.com

Does Diet-to-Go recommend a workout program?

At Diet-to-Go, we believe the most fundamental part of your weight loss should be getting your nutrition on-track. Once you have that down, we advocate for getting into a fitness routine that fits well with your lifestyle and current fitness level. Start by exercising for 20-30 minutes a day, 3 days a week. As your fitness level increases and you start to feel better, add an extra 10 minutes or an extra day. You can also visit our Pinterest boards and blog (include links) for some great beginner, intermediate and advanced fitness routines and ideas.

Additional Resources
Fitness: Why Warming Up Matters
The Early Bird or a Post-Work Fitness Routine
Exercising After a Break
Exercising Outdoors in the Cold: Yes!
Ways to Sneak in Exercise Every Day
Workout At Work - Quick 15 Minute at Your Desk
A 30-Minute Workout that Fits Your Time-Starved Schedule


Can I exclude seafood from my plan?

Yes! With Diet-to-Go’s online meal management tool myDiettogo, customers can easily customize their meal plans and make substitutions.

For global substitutions such as completely removing seafood, please call customer service so we can make that update for you: 800-743-7546 or email service@diettogo.com.

Additional Resources
Diet-to-Go: It’s All About the Food
Essential Vitamins and Minerals for Oral Care and Overall Health
8 Foods That Can Prevent Heart Disease: 7 Questions with Janet Brill
Sunscreen and Salmon: Save Your Skin
Eat Great & Lose Weight: My Top 10 Low-Fat Meals


What is Diet-to-Go’s refund policy?

We guarantee the quality of our products and their delivery in good condition. Because we produce a perishable product, we cannot accept returned food items. We will promptly credit for any food item or meal that was damaged, spoiled or impaired as a direct result of shipping or delivery. If you did not like a particular meal, we will credit you for that meal and work with you to replace it on your menu with a substitution. If you are unhappy with the service for any reason and wish to cancel, we will refund the cost of your most recent delivery or shipment including all applicable shipping and delivery costs. If you have placed an order and subsequently decide to cancel the order, you must contact us by the Order Change Deadline.

Order Change Deadlines:

Mail Order Customer: FRIDAY 12:00 Noon Eastern Time.
If you receive your order via FedEx shipment, the deadline to stop or change your order is FRIDAY 12:00 Noon Eastern Eastern Time (ET).

Local Pickup Customer: MONDAY 12:00 Noon Eastern Time.
If you pickup your orders from a local distributor or have them dropped off by local delivery service twice weekly, the deadline to stop or change your order for both Tuesday and Friday pickups is by MONDAY 12:00 Noon Eastern Eastern Time (ET). 

I’m on a lunch and dinner plan. What should I do about breakfast?

We recommend eating a healthy, balanced filling breakfast that meets your daily calorie goals. You can use our free diet analysis to determine how many calories you should eat to lose weight, and then make sure you eat a breakfast that adheres to those guidelines.

For example, if you order a 1,200 calorie lunch and dinner plan, you would consume about 900 calories from your Diet-to-Go lunches and dinners. If your daily calorie goals are 1,300 calories, then you may choose to eat a 300-calorie breakfast and a 100-calorie snack in the afternoon.

And the good news, we have tons of great ideas and ideas for you. Visit one of our many blog pages for tons of great breakfast ideas and recipes.

Additional Resources
5 Healthy Filling Breakfast Recipes
Quick, Healthy Breakfasts
Wake Up and Smell the Benefits of Breakfast
The Chef Suggests: Our Top 5 Egg Dishes
15 Ways You Can Cut Calories
 

My meals arrived cold but unfrozen. Are they safe to eat?

Yes. Meals have a refrigerator shelf-life of 7 days, and can be frozen for up to 30 days. We recommend placing meals you plan on eating that week into the refrigerator immediately. Any meals you plan on saving should be frozen and then defrosted in the refrigerator 24 hours before you plan on eating them.

If your meals are at room temperature, please contact us so we can rectify the situation or offer a solution. You can call us at 800-743-7546 or email service@diettogo.com.

Note: Predicting how much dry ice that will be needed based on the distance and weather can be difficult. Please call or email us if you have any questions or concerns about your meals.


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