How many daily carbs are in the Low-Carb plan?
Our Low-Carb plan is similar to most "Atkins-style" low-carb plans. This means it includes meat (beef, poultry, pork), seafood, eggs and cheese and provides an average of 30 net carbs per day. A big difference in the Diet-to-Go Low-Carb plan versus most others is the amount of vegetables included in our meals. We do our utmost to see that our meals provide proper nutrition and vegetables are a primary source of essential vitamins and minerals. Please read the nutritional information before deciding if Low-Carb is the right plan for you, as it is a major lifestyle change for many.
I'm on a tight budget. Will Diet-to-Go work for me?
Diet-to-Go is designed to be flexible and fit within most budgets. In fact, many of our customers end up spending less money than they are spending now, especially if they are dining out often. Unlike many other programs, with Diet-to-Go there is no long term commitment or hidden fees. You can choose the number of meals you receive per week and frequency of your orders. Our average cost per meal is under $7 when on the full plan. Considering the expense of eating out and/or grocery shopping Diet-to-Go is quite economical.
When will I receive my meals?
If you pick up locally, you will do so each Tuesday and Friday after 5pm. All weekly orders for mail order Customers are shipped each Monday or Tuesday, and will arrive within 1-4 days depending on your location. FedEx or UPS tracking information is provided via email weekly.
Can you accommodate frequent schedule changes?
At Diet-to-Go we want to make eating healthy easy and we realize for that to happen we need to be flexible and accommodating. No breakfast? No problem! We offer many options.You control the number of meals you receive and you can stop and restart your plan as often as you'd like... without any added charge! With Diet-to-Go you can design a plan (and change it) to fit your needs and lifestyle.
What is the deadline for food substitutions and schedule changes?
For those who pick up their fresh meals locally, the weekly deadline is Monday at 12 noon EST. For those using our mail order service, the weekly deadline is Friday at 12 noon EST.
What is the science behind DTG? Is there a formula that is followed?
Our Traditional and Vegetarian low-fat meals are comprised of 50% carbs, 25% protein and 25% fat. They are low in calories, cholesterol, fat and sodium but high in fiber and taste. Because our low-fat meals are not ‘calorie dense’ we are able to provide larger quantities of filling, satisfying, delicious food. We have found that by using fresh and locally-provided ingredients, we are able to serve meals that are well balanced and nutritious as well as great tasting and satisfying.
Please note that the calorie counts on the low-fat plan (1200 and 1600) are based on weekly averages. Our plans are designed to provide an average calorie level for the week, not an exact number per day.
Can I recycle my meal containers?
We cannot re-use meal containers but they are accepted at most recycling centers coast-to-coast.
I want to eat healthy, not lose weight. Is Diet-to-Go for me?
Absolutely! Our meal plans follow the guidelines of several of the national health associations as well as the USDA. Many people rely on our great-tasting, perfectly portioned meals as a convenient way to eat healthy without having to do meal planning, food shopping or cooking. That’s why our new slogan is ‘Healthy Eating Made Easy.’ Diet-to-Go is a great way to maintain your health!
What if I dislike something on the menu? Can I substitute?
We have a wonderful Substitution Menu of items that are always available to use as replacement meals. Simply use the Substitution Form
to let us know what you didn’t like, and request a substitution.
For Customers on the Low-Carb menu, you can substitute by choosing another meal available at the same time to double up on. All substitutions are maintained, so once you make them, you won’t have to do it again.
Are Diet-to-Go meal plans heart healthy?
We use fresh, natural ingredients, whole grain products, greek yogurt and never include any trans fats in our meals. Our Traditional low-fat and Vegetarian low-fat meal plans are low in cholesterol and sodium and meet the dietary guidelines from several major health organizations such as the American Dietetic Association, American Diabetes Association, and the American Cancer Society.
I'm going out of town. Can I schedule a stop?
Yes, you can stop or re-start your meals for one pick up or one week or more at a time. Please do so in advance before the weekly deadline and use the Stop/Re-start form here
Where do you ship your mail order meals?
Diet-to-Go ships anywhere FedEx or UPS delivers in the continental U.S.! Because of customs regulations and our strict freshness policies, we are unable to serve Customers in Hawaii, Alaska or Canada.
Are your meal plans safe for diabetics?
We always recommend you talk with your doctor before starting this or any meal plan. However, our Traditional low-fat meal plan offers a menu that adheres to the American Diabetes Association Guidelines and we have had many diabetics experience great success with Diet-to-Go.
What is the shelf life of the meals? Can they be frozen?
The shelf life of our meals is approximately 5-6 days, if kept at 40 degrees. Or, you can freeze them for up to a month.
Where are your fresh food pickup locations?
Diet-to-Go is proud to maintain over 200 active pickup locations spread throughout the Washington DC Metro area (including Northern Virginia and Suburban Maryland), Baltimore area, Greater Philadelphia (including South New Jersey), San Francisco Bay area (including East Bay), or the greater Los Angeles area. We also ship our fresh-frozen meals to all other parts of the Continental U.S.
Does the vegetarian meal plan include dairy and egg products?
Our Vegetarian low-fat meal plan is "ovo-lacto" which means some of the meals do contain dairy and egg products.
How should the food be heated?
The meals you receive are ready to heat and serve, using either a microwave or conventional oven. Most meals can be fully heated in the microwave in as little as 3 minutes. Meals that do not require heating will be marked accordingly. For more detailed heating instructions, Click Here
What are the shipping/local pickup fees?
Diet-to-Go has the lowest shipping fees in the industry. We will ship anywhere in the continental United States for $18.95 per week. If you live in one of our local delivery areas you can pickup your meals for only $5 per week.
Are the meals delivered daily or weekly?
For home delivery customers, meals are packaged and shipped once per week. Local pickup customers pick up meals twice per week on Tuesdays and Fridays.
I don't eat seafood. Can I still follow your meal plan?
You sure can! Just be sure to specify "No Seafood" upon ordering and we will customize the menu to meet your needs.
Can I order for multiple people?
You can order Diet-to-Go for as many people as you’d like. Because each plan is unique, a separate order must be placed for each person.
How do I request a change in my schedule or meal plan?
Our Current Customers page
is a great place to do this using one of our web forms. You can also email us at email@example.com or call 800-743-7546.
What about food allergies and dislikes?
We will substitute wherever possible to satisfy your dietary needs.
Can I order dinner only or another plan not on your website?
At Diet-to-Go we strive to make healthy eating easy. If you don’t see a meal plan that works for you, please call our Customer Service line at 800-743-7546, Option #2, and one of our service representatives will work with you to create a plan that works best for you.
Do you offer gluten free, kosher or vegan options?
At this time, no, Diet-to-Go does not offer gluten free, kosher or vegan meal plans. Some individual meals on our plan may work for these diets, but we cannot certify which meals will adhere to your guidelines and unfortunately cannot offer customer support to customers looking to adhere to the guidelines of these specialty diets. If you have any specific questions on the nutritional content of any of our meals, please don’t hesitate to email us at firstname.lastname@example.org.
I’m getting food faster than I can eat it. What should I do?
We can easily adjust the amount or frequency you are receiving meals to meet your needs. Just let us know by contacting Customer Service.
Do I need to purchase extra items at the grocery store?
No. Unlike other diet delivery plans Diet-to-Go is all-inclusive. Our meals come with all the sides and condiments needed. You just need to heat, eat and enjoy.
How much variety is there to the meals?
One of the best things about Diet-to-Go is the meal variety our plans offer. We have three unique menus each on a different 5-week rotation. This offers plenty of variety and a lot of choices.
I'm getting hungry between meals. Can I have snacks?
If you're on one of our Low-Fat plans, fruits and vegetables are always the best snacks. Some ideas that work well especially for those on the go are apples, bananas, grapes, strawberries, baby carrots, and celery sticks. Some Customers add other snacks (such as the "100-calorie" snack packs). Just be sure to note the extra calories and respond accordingly if your weight-loss progress stalls.
For those following the Low-Carb plan, good snacks include string cheese, sliced or cubed cheddar cheese, eggs in most any form (hard-boiled, deviled, scrambled) and treats like sugar-free Jell-O.
PLEASE NOTE: For customers on the Low-Carb plan you should not add fruit, juice, yogurt, bread, crackers, pasta, rice or anything containing extra carbs or sugars.
Do Diet-to-Go meals contain snacks or sides?
Diet-to-Go meal plans do not include snacks but many of the meals do have side items, which can be eaten as snacks throughout the day.
Do you bill weekly?
Yes. To keep it as simple as possible for you, we bill weekly with every shipment.
How does local pickup work?
If you happen to live in one of our local pick up areas, you can easily get your food at your gym, work, or another one of our many convenient pick up locations
. You choose your pick up location at the time of your order. Then, you pick up your meals twice a week on Tuesdays and Fridays.
I just placed an order, will I be charged again automatically next week?
Diet-to-Go makes the whole ordering process as easy as possible. Once an order is placed, your work is done. Your order is set up as “auto-delivery” which means you will receive meals each week, without fail, and you are billed at the time of shipment. However, you are under no contract or obligation and you can cancel your order at any time without any penalty.